Augusta State University At Your Service

At Your Service How To Guide

At Your Services is your personal guide to your personal information. At Your Service allows you to manage your personal information without the need for emails and phone calls to Human Resources or Payroll.

Go to At Your Service . You should see this:

Log On Screen

If you are new to At Your Service, you need to create an account using the Register for My Account link.

You need the following information to complete self-registration.

Identification: Date of Birth, Last 4 Digits of SSN, and Zip Code. NOTE: If you have multiple employee ID numbers, such as rehired retiree, you must register an account for EACH employee ID number.
User ID: Minimum 6 characters, maximum 30 characters.
Password: 8 characters, at least 2 digits, no special characters.

IMPORTANT NOTICE FOR THOSE THAT LIVE IN SOUTH CAROLINA.
If you live in South Carolina the system conversion done in the past put your home address as Augusta State and your mailing address as where you live. Therefore you will use the zip code 30904 to create your user account as it will look for the home zip code.

Use the User ID and Password you created when you registered. You have four grace tries to log into At Your Service. After five tries, you will be locked out of the system and your security administrator will have to reset your access to the system.

Note: Your password will automatically expire after 180 days. You must then reset your password to a new one that was not previously used.

Forgotten your User ID or Password? You can reset them using the Forgot My Username or Password link.

Your system profile is where you can set up your personal preferences, such as passwords, email and language. Any At Your Service email confirmations will be sent to the Business Email address you set up here.

Use the My System Profile link to review and change your gneral profile information.

To review or make changes to your personal information, click on the Personal Information link, and then choose the type of information to review or change.

Changing Your Name

After you submit your name change in At Your Service, you also need to provide a copy of your new Social Security card with your new name to your Human Resources office before the change can be approved.

Changing Your Marital Status

After you submit your marital status change in At Your Service, you also need to provide a copy of the supporting marriage certificate, divorce decree, or death certificate to your Human Resources office within 31 days of the effective date of change.

To review your benefits information, click on the Benefits Home link, and then choose the type of information to review.

Reviewing Your Benefits Summary

The Benefits Summary page provides a listing of your benefits as of today's date.

Cick on individual links to display a separate page containing more detailed information for each enrolled benefit.

Reviewing Your Flexible Spending Accounts

The Flexible Spending Account page shows information for the current calendar year. Your annual pledge amount(s) and the year-to-date amount(s) contributed are shown here.

Reviewing Your Dependent Information

The Dependant Coverage Summary page provides a list of your current dependents, their benefit coverage, and their contact information as of today's date.

To review or make changes to your payroll or compensation information, click on the Payroll and Compensation Home link, and then choose the type of information to review or change.

Your payroll office will no longer print and send your paycheck stub to you. You may review your paycheck stub using At Your Service. If you need a hard copy, you can use the "Print Friendly Paycheck" button and print a copy using the print button on your browser's tool bar.

The balance row can be edited to reflect new account information, but cannot be deleted.

Use the Direct Deposit Help link for more detailed information for each of the fields on this page.