What to do |
How to do it |
1 |
Contact the bank. |
- Gather account information:
- Pcard account number
- Cardholder name
- Contact Bank of America at: 1-800-538-8788
This phone number is a 24-hour toll-free number.
- Inform the bank representative that your Pcard has been lost or stolen.
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2 |
Contact the ASU Purchasing Office |
- Contact Lynn Carmack at 706-737-1765 or Cookie Eubanks at 706-737-1766 and inform them that your card has been lost or stolen.
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| 3. |
Contact your Approver |
- Inform your department Pcard approver that your card has been lost or stolen. This is the person who reviews your Pcard statement charges.
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3 |
Document unidentifiable charges. |
- If unidentifiable or fraudulent activity occurred on the account before the account was terminated, communicate this to the Bank of America Service Desk. If Bank of America requests that you complete any paperwork be sure to keep a copy and to forward a copy of the paperwork to the ASU Purchasing Office.
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Note: The cardholder is responsible for charges until the bank can identify them as fraudulent or unidentifiable. If you fail to call Bank of America Customer Service within 60 days from the date of the questionable transaction, the University may not be able to receive credit for the transaction.
ASU is not responsible for charges that appear on your card after you have reported them to Bank of America Customer Service. However, charges made prior to notifying the bank remain ASU's obligation until a resolution is reached with the merchant and Bank of America.
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