Student Help Desk is located in University Hall Room 130 and support varies with the availability of student assistants, but full coverage is provided Monday - Friday, 8:00am - 4:30 pm.(regular business hours with the exception of ASU holidays) - Additional hours are also Sat & Sun and evenings. The phone number is 706-737-1676.

• University Hall 130 Monday - Thursday 8:00AM - 8:30 PM**
• University Hall 130 Friday 8:00AM - 4:30PM
• University Hall 130 Saturday 9:00 AM - 2:00 PM**
• University Hall 130 Sunday 1:00 PM - 5:00 PM**

Main ITS HelpDesk is open Monday through Friday from 8:00 AM until 4:30PM (regular business hours with the exception of ASU holidays) in University Hall first floor. The phone number is 706-737-1482.

This service is available 24 hours a day, seven days a week to log problems using any of the ASU computing resources.The "On-line, All The Time" service is monitored Monday - Friday, 8AM - 4:00PM and requests submitted will be initially reviewed within thirty (30) minutes of being created.

Once you click on the link below, enter your JagNET user name and password. This link is slow to load - be patient.

  The GeorgiaVIEW course management system, also known as WebCT, WebCT Vista, or GeorgiaVIEW Vista, has an additional support center. This support center was contracted by the University System to provide support for GeorgiaVIEW 24 hours a day, 7 days a week.

To contact the Online Support Center, visit http://help8.view.usg.edu

The Online Support Center has a knowledge base to answer most questions. If you know what you need, this can be the fastest way to get an answer. If you need assistance from a person, there are three additional options located under the "Support Options" tab. One is a "live chat" area where you can type in your question and a person will answer. A second is the use of a request system, similar to that used by our HelpDesk. The third option is a toll-free number. Because this option is the most costly for the University System, they would prefer that you attempt one of the other methods first.

IMPORTANT: The Online Support Center cannot assist with passwords for Augusta State University.

If you have set your secret question/secret answer pair inside GeorgiaVIEW's "Settings" area, you can use the "forgot my password" link to generate a new password.

If you never set a secret question/secret answer pair, you must contact the ASU HelpDesk for assistance with username/password problems.

Your default username is the same as the beginning part of your email address, the part that comes before the @ symbol.

Your default password is your date of birth in six digits, month day year order. For example, if I was born on January 7, 1998, my default password would be 010798.

It is highly recommended that you change your default password and set a secret question/secret answer pair the first time you enter the Vista system. Use the "Settings" link in the upper blue area to change your password away from the default and also to set your secret pair.

Information Technology Services maintains an on-campus service & repair center for university owned computers and peripherals.

• Departments are responsible for the purchase of any upgrade for their computers and peripherals and it is Information Technology Services responsibility to provide the ordering information and to install the upgrade.
• Equipment will be diagnosed and if possible repaired by our technicians on site. The cost for this service includes only the parts required to repair the equipment (No labor charges are incurred).
• Otherwise, at the owner department's discretion, equipment may be sent off to an appropriate vendor for repair. Information Technology Services will handle the liaison with the vendor, but the department will be responsible for the costs of shipping, insurance, labor and parts.
• Upgrades of equipment are handled in the same fashion

We will attempt to provide help with any software package being used in the pursuit of ASU related academic or administrative endeavors. We can not, however, offer the full range of support services on every package and product available on the market today. Therefore, we will support as much as we can, but this support will vary based upon the campus interests and staff availability.

Information Technology Services provides help with computer hardware resources being used in the pursuit of ASU related academic or administrative endeavors. The level of support will vary, we may repair on site or coordinate support through a vendor maintenance agreement.

Equipment in need of repair is classified into three categories:

• Equipment under a maintenance contract,
• Equipment that we have technical information on or contact sources for and parts that are readily available and relatively inexpensive, or
• Equipment without appropriate technical information resources.

Some computer and peripheral equipment can be diagnosed and repaired with available parts. When this is possible, the equipment is repaired on-site at no cost to the department other than for parts. Other equipment can be preliminarily diagnosed, but not repaired by on-campus personnel. In these cases, at the owner department's discretion, the units are shipped to the appropriate vendor for repair. The owner department must bear all costs of shipping, insurance, labor, and parts.

Information Technology Services strives to keep up with new releases of software and hardware. When new products become available, we begin research of the package as it pertains to functionality in a stand-alone and a networked environment. Our goal is to support the most recent release plus one revision below, but in this world of rapidly changing technology, this is often a difficult task.