Human Resources and The Customer Service Ambassadors are pleased to present Dennis Snow (on DVD) making his presentation Creating a Culture of Service Excellence.

• Look at what you do through the lens of the customer
  
• Pay attention to details because every thing speaks
  
• Delight your customers by creating little WOWS

This is a presentation made before a live audience of people in the manufactured housing business, but the concepts relate to all organizations. Mr. Snow spent over 20 years with Walt Disney World and is now a training consultant in the customer service arena.

The presentation will be shown 4 times – all at 9 AM in the JSAC Coffee house.

• July 9
• July 23
• August 6
• August 27

The DVD runs 40 minutes. This training is appropriate for all employees on campus including students, part time and full time employees.