Human Resources and The Customer Service Ambassadors are pleased to present Dennis Snow (on DVD) making his presentation Creating a Culture of Service Excellence.
- Look at what you do through the lens of the customer
- Pay attention to details because every thing speaks
- Delight your customers by creating little WOWS
This is a presentation made before a live audience of people in the manufactured housing business, but the concepts relate to all organizations. Mr. Snow spent over 20 years with Walt Disney World and is now a training consultant in the customer service arena.
The presentation will be shown 4 times – all at 9 AM in the JSAC Coffee house.
- July 9
- July 23
- August 6
- August 27
The DVD runs 40 minutes. This training is appropriate for all employees on campus including students, part time and full time employees.