General Questions

When is the Financial Aid Office open?
The Financial Aid Office is open from 8:00 a.m. until 6:00 p.m. on Mondays and Tuesdays and from 8:00 a.m. until 4:30 p.m. on Wednesdays, Thursdays and Fridays. During the summer semester, we are usually open from 8:00 a.m. until 4:30 p.m. Monday through Friday unless otherwise scheduled.

Where is the Financial Aid Office located?
We are located on the second floor of Payne Hall (above the Registrar’s Office).

Where should I park when visiting the Financial Aid Office?
Please note that there is no parking in front of Payne Hall. We recommend that visitors park in one of the lots behind Fanning Hall or the Fine Arts Center or in the small lot beside Rains Hall. Visitors should park in designated “Visitor Parking” areas.

Why is it when I try calling your office, it’s difficult to get through sometimes?
Our office handles hundreds of phone calls per week during peak times (like registration) making it very difficult to get through. We recommend that you try to find the information you are looking for on our website or on Elroy. You may also try other means, like visiting the office in person or sending us an email.

When is the financial aid deadline and what does it mean?
The financial aid deadlines vary by term. The fall deadline is April 1st. The spring deadline is October 1st. The summer deadline is March 1st. The FAO must receive your ISIR (processed FAFSA) from the Federal Processor as well as any other required documents (i.e. verification paperwork, loan applications, etc.) by the deadline. In other words, your financial aid file must be complete by the published deadline. Meeting this deadline ensures that your file should be processed prior to the published fee payment deadline for the semester you are applying.

Can I receive financial aid for the summer semester?
Yes. It is likely that you can receive financial aid for the summer semester. If you did not attend school full-time during the fall and spring semesters and are a Federal Pell Grant recipient, you may have Pell monies remaining for the summer semester. You should contact our office to inform us that you will be attending during the summer. We will add your name to a list and assess your remaining eligibility. As for Stafford loans, if you did not borrow the annual maximum for your grade level over the course of fall and spring semesters, you may also be eligible for additional funds for summer. You may apply by submitting a Stafford Loan Request Form. If you wish to be reviewed for the HOPE Scholarship, please contact our office to let us know to pull you file for review by the HOPE Manager.

If you have questions regarding other types of aid, please contact our office.

What happens to my financial aid eligibility if I withdraw from all of my classes?
If you receive financial aid and withdraw from all of your classes, it is possible that some of your aid must be returned to the appropriate federal program and/or you may owe a refund to the U.S. Department of Education (ED). This applies to students who withdraw prior to completing 60% of a term. The ASU Business Office (Student Accounts Division) performs return of funds calculations. These calculations are based on the percentage of earned aid using a Federal Return of Title IV funds formula established by ED. Student Accounts notifies the FAO of the amounts of monies that must be returned. The FAO will notify you if you owe monies to ED.