GeorgiaView@asu Courses
2012 Training (Augusta State University & Georgia Health Sciences University)
Training classes offered by Augusta State University are listed below. All classes will be held in the JSAC (Jaguar Student Activities Center), 2nd floor. Click here to register.
Art of Exceptional Customer Service - Part 1
2/23/12, 9:00 a.m.
(2 hrs)
Hardy Room 232
Friday
2/24/12, 9:00 a.m.
(2 hrs)
Hardy Room 232
Tuesday
3/06/12, 9:00 a.m.
(2 hrs)
Coffeehouse 235
Thursday
3/08/12, 1:00 p.m.
(2 hrs)
Coffeehouse 235
Thursday
3/22/12, 1:00 p.m.
(2 hrs)
Skinner Room 231
Friday
3/23/12, 9:00 a.m.
(2 hrs)
Hardy Room 232
Art of Exceptional Customer Service - Part 2
Thursday
3/01/12, 9:00 a.m.
(2 hrs)
Hardy Room 232
Friday
3/02/12, 9:00 a.m.
(2 hrs)
Hardy Room 232
Tuesday
3/13/12, 9:00 a.m.
(2 hrs)
Hardy Room 232
Tuesday
3/27/12, 1:00 p.m.
(2 hrs)
Butler Room 227
Friday
3/30/12, 9:00 a.m.
(2 hrs)
Hardy Room 232
Creating a Culture of Service Excellence
Tuesday
3/20/12, 1:00 p.m.
(1 hr)
Hardy Room 232
Tuesday
4/17/12, 9:00 a.m.
(1 hr)
Hardy Room 232
Essential Telephone Skills
Friday
3/16/12, 9:00 a.m.
(1 hr)
Hardy Room 232
Friday
3/16/12, 10:30 a.m.
(1 hr)
Hardy Room 232
Friday
3/16/12, 1:00 p.m.
(1 hr)
Hardy Room 232
Friday
3/16/12, 2:30 p.m.
(1 hr)
Hardy Room 232
Lean Six Sigma
Tuesday
3/20/12, 9:00 a.m.
(1 hr)
Hardy Room 232
Tuesday
4/17/12, 1:00 p.m.
(1 hr)
Hardy Room 232
The following classes are being offered by Georgia Health Sciences University (GHSU). Some of the classes will be held on our campus and others at GHSU, as noted below. Click here for a brief description of each of the GHSU courses being offered. If you wish to take a course, please register as directed below.
Customer Service Certificate Series (Five Modules)
Location: JSAC Hardy Meeting Room, 2nd Floor
To Register, please click here.
- Customer Service Certificate Series Module One: Six Cardinal Rules of Customer Service (Thursday, 4/12/12, 9 – 11:00 a.m.)
- Customer Service Certificate Series Module Two: Five Forbidden Phrases
(Thursday, 4/19/12, 9 – 11:00 a.m.)
- Customer Service Certificate Series Module Three: Basic Telephone Skills
(Monday, 4/23/12, 1 – 3:00 p.m.)
- Customer Service Certificate Series Module Four: 7 Keys to a Positive Mental Attitude (Thursday, 4/26/12, 9 – 11:00 a.m.)
- Customer Service Certificate Series Module Five: Essential Elements of Internal Customer Service (Monday, 4/30/12, 1 – 3:00 p.m.)
Customer Service Series for Supervisors
Location: JSAC Coffeehouse, 2nd Floor
To Register, please click here.
- Four Cs of Coaching (Tuesday, 4/10/12, 9 – 11:00 a.m.)
- Service Mentality (Tuesday, 4/24/12, 9 – 11:00 a.m.)
GHSU Class Offerings
Location: GHSU HR Training Room (HS 1151) – 1120 15th Street, Augusta, GA
To Register, please click here.
- Excel I (Friday, 3/9/12, 9 a.m. – 4 p.m.) - $75.00 per person (Class is full)
- Excel II (Friday, 3/16/12, 9 a.m. – 4 p.m.) - $75.00 per person (Class is full)
- Dynamics of Communications for Enhancing Leadership Skills (Thursday, 3/1/12, 9 a.m. – 11:30 a.m.)
- Dealing with Difficult People (3/8/12, Thursday, 2:00 p.m. – 4:00 p.m.)
