Knowledge Base

Accounts

• Passwords
• Quotas
• Policies, Procedures & Guidelines
• Types

Academic Services

• Registration
• Elroy
• Campus Pipeline
• Tests & Evaluations
• Vista/WebCT

Administrative Systems

• Banner
• PeopleSoft
• Crystal Reports
• Cracker Access

Computer Problems

• Defrag tool
• Mouse
• Keyboard
• Monitor
• CDs, USB Drive
• USB drives

Email

• Outlook
• Netscape
• Campus Pipeline
• Policies & Procedures

Error Messages

• Banner
• Windows

Internet & Network Access

• FTP for students
• FTP for Faculty and Staff
• SSH
• RESNET (University Village)
• JagNET (ASU Network)
• WAASU (Wireless)
• General Information

Labs & laptop Checkout

• General Campus Labs
• Laptops for Checkout
• Departmental labs
• Saving your work

Printing

• PAWPRINT$
• Changing Ink & Toner

Software

• Office 2007 - Getting Started

Virus - Spyware - Security

• Current Virus Alerts
• Antispyware Tools
• McAfee for Home Use Software

Web Publishing

• Dreamweaver
• FTP
• FrontPage
• Student Web Pages
• Getting Started
• Secure FTP

Backups & PC Maintenance

• Setup a Backup Schedule
• Defrag your PC
• Windows patches
• Office patches

Apple Computer

• Virus Protection
• Z folder
• Network printing

Calendars

• Outlook
• Campus Pipeline