The Office of Information Technology Services (ITS) is the primary provider of information technology for Augusta State University and are staffed by a combination of full-time professionals and student assistants that allow us to provide a wide range of services. Our goal is to support the mission of ASU by providing technological leadership and service for the campus while focusing on customer service for our constituent groups - our students, our faculty and our staff.

Some of the services we provide include web accounts for the development of departmental and personal web sites, support for eight general purpose computer labs two of which are accessible 24 hours a day, help desk support for the campus, and administrative support for applications such as Banner and Peoplesoft.

The campus network, JagNET, connects all of the administrative and classroom buildings via fiber optic cabling and provides access for over 1900 workstations and 50+ file servers.

We are located in University Hall.

Chip Matson, Director of Information Technology Services

Information Technology Services supports the educational mission of the University by providing technical expertise in the maintenance and delivery of a wide range of electronic information technologies for faculty, staff, and students. The department also provides campus-wide leadership in planning, evaluating and building the human resources and the physical network infrastructure in support of current and future academic and administrative systems. These departmental efforts help to improve the link between faculty, staff and students with the world community of scholarships. In the pursuit of its mission, the department is dedicated to providing timely, accurate and courteous service to its many clients.

Chip Matson - Director of Information Technology

Maureen Akins - Assistant Director for Instructional Services

Instructional Services serves Information Technology Services and the  University by providing support, in conjunction with the other branches of Information Technology Services, for the endeavors of the University, especially those with an emphasis on instructional technology-related efforts.  This includes, but is not limited to, the following.

• Consulting with faculty to select appropriate technologies to suit the teaching objectives
• Providing training on the concepts and usage of instructional technologies
• Providing leadership, training, and administration for learning and learning-related systems
• Acting as a voice for faculty and students during internal IT discussions
• Evaluating upcoming technological trends in academic computing
• Serving as a conduit for information on learning technology efforts within the campus, the University System, and beyond

Steve Duckworth - Assistant Director for Network Services

Network Services is the Internet, LAN, and Wireless Service Provider for Augusta State University (ASU). Network Services supports two campuses (Walton Way and the Athletic Complex on Wrightsboro Road). In addition, we support the computing needs of University Village.

Bill English - Assistant Director for Programming and Systems Services

Adminstrative systems at ASU are supported by Programming and Systems Support (PSS). Our technical staff provides and maintains efficient administrave software systems for collecting, analyzing, disseminating, and acting upon information essential to the long range mission as well as the daily operations of the University. PSS manages the University's shared institutional data and provides access for emplyees and student fo the University through our client-server (Banner, PeopleSoft) and web applications. Above all, we are responsible for the confidentiality, integrity,. security, reliability, and availability of information services for the University.

Damon Armour - Information Technology Security Officer

Janice Deloach - Assistant Director for Support Services

Support Services provides assistance for faculty, staff and students who are using any of the campus computing resources. We provide a HelpDesk Team that responds to problems and general questions and a Support Team for other services such as consultation for purchase of computer equipment and software, installation of software and hardware, and training in the use of the ASU technology resources.

View the Organization Chart (PDF format) to review the Information Technology Services organization and to meet our staff.

Refer to Employment Opportunities at the Office of Human Resources. if you are seeking full-time employment. For availability of Student Assistant positions (part-time opportunity for students), stop by our office on the first floor of University Hall to complete an application.