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ELROY - Frequently Asked Questions

How to I get into elroy?

Log in to myASU, then click on the Elroy icon in the Launch Pad.

What browser should be used with elroy?

Netscape 4.5 or higher, or Internet Explorer 5.0, both with JavaScript and cookies enabled.  A resolution of at least 1024 x 768 is recommended.  Other browsers may possibly work, but at a minimum they must support tables - html level 3 and SSL (Secure Socket Layer).

Why must cookies be enabled?

Banner web uses cookies for security checks each time a web menu, procedure, or frameset is loaded. A cookie is a piece of data that a web application creates and sends to the browser.  The cookies set by SCT web applications are stored only in the browser's cache - they are not written to a file on the computer's hard drive.  They are destroyed when the users closes the browser.

What do I use as my PIN?

You logon and PIN (password) are assigned to you when you are admitted to the University.  If you have problems or questions, contact the Information Technology Services (ITS) Help Desk at 706-737-1676.

I forgot my PIN. What do I do?

Contact the ITS Help Desk at 706-737-1676 for assistance.

Why do I keep getting this "breakin attempt detected" message?

Banner web generates a random Web ID each time a menu, procedure or frameset is accessed and stores this information. A check is performed with each access to compare the value of the Web ID with the value stored in the database. If they are not the same it is assumed that a break-in attempt has occurred and a message will be displayed indicating the user is required to login again.

What is a "CRN" and why is it important? Why can't you just use the course number and section?

CRN stands for "Course Request Number". It is a unique number assigned to each class section offered for a particular term. This number is used by Banner to identify a class. This number is necessary to register using voice response and is required on the web if a course is not selected from a list.  Note:  Communications courses will be broken down by subject, i.e. drama, speech, journalism, etc.

What does "R" mean in the days listing on the Schedule of Classes?

The "R" means Thursday.

How do I print my schedule and fee assessment?

Use the print option on your browser. Print in landscape mode for best results.  You can only view your fee assessment when registration is available, but the same information should also be available under "Account Summary" on the Student Records Information Menu.

It's after midnight and the system isn't working. What's wrong?

The system is taken down for file maintenance at Midnight each night and not available again until approximately 6 A.M.

A class I need is full/not offered when I need it/has zero seats/etc.  Can you fix this?

The people who operate this system (and receive emailed comments) do not have any control over these issues and cannot fix these type of problems. Each academic department makes their own decisions about what classes to offer, when they are taught, etc. The best thing to do is to talk to the academic department that teaches the class you are interested in and find out if they can help you.

When I try to print the Course Schedule Booklet pages from the PDF file using Adobe Acrobat Reader, some of the print near the margins is cut off.  What can I do?

Select "Shrink to Fit" or "Fit to Page" depending on your version of Adobe Acrobat Reader.



For other questions or comments about registration, email the Registrar's office.

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