Frequently Asked Questions

1. Login to Banner.
2. Select the form "GUAPSWD."
3. Enter your current Banner password.
4. Enter your new password.
5. Enter your new password again to verify.

Note: These instructions are for changing your JagNET password from a Windows™ computer on campus or at University Village.

1. Login to a campus Windows™ computer.
2. Press the "CTRL" + "ALT" + "DEL" keys.
3. Select the "Change Password" option.
4. Enter your current password.
5. Enter your new password.
6. Enter your new password again to verify.

1. Login to MyASU.
2. Look for the "Reset Password" portlet at the bottom of the left column.
3. Type your new password in both the "New Password" and "Verify New Password" boxes.
NOTE
1. The password must be at least 8 characters long but less than 16 characters long.
2. The password must contain at least one letter (A, a, B, b, etc.).
3. The password must contain at least one digit (0, 1, 2, 3, etc.).
4. Click "Save Changes."

Updating your Outlook password after changing your MyASU password.

If you have your mail client set to "Remember Password" and you change your MyASU password, then you need to update your password in Outlook.

1. Open Outlook
2. From the Menu Bar select "Tools" and then select "Email Accounts."
3. Select "View or change existing email accounts" and then click "NEXT."
4. Select your aug.edu account and click "CHANGE."
5. The "Internet Email Settings" window will display. If your Logon Information is set to "Remember Password," then type your new password in the Password field.
6. Click "MORE SETTINGS" and select "Outgoing Server." If "Remember Password" is checked, then type your new password in the Password field.
7. Click "OK."
8. Click "NEXT."
9. Click "FINISH."

1. At the PeopleSoft login screen enter your UserID and Password.
2. Click "Change Password."
3. The "Set Password" window will display.
4. Enter your new password.
5. Enter your new password again to verify.

Login to MyASU, then click on the ELROY icon in the Launch Pad.

Netscape 4.5 or higher, or Internet Explorer 5.0, both with JavaScript and cookies enabled. A resolution of at least 1024 x 768 is recommended. Other browsers may possibly work, but at a minimum they must support tables – HTML level 3 and SSL (Secure Socket Layer).

Banner web uses cookies for security checks each time a web menu, procedure, or frameset is loaded. A cookie is a piece of data that a web application creates and sends to the browser. The cookies set by SCT web applications are stored only in the browser's cache – they are not written to a file on the computer's hard drive. They are destroyed when the user closes the browser.

Banner web generates a random Web ID each time a menu, procedure or frameset is accessed and stores this information. A check is performed with each access to compare the value of the Web ID with the value stored in the database. If they are not the same it is assumed that a break–in attempt has occurred and a message will be displayed indicating the user is required to login again.

Your logon and PIN (password) are assigned to you when you are admitted to the University. If you have problems or questions, contact the Information Technology Services (ITS) Help Desk at (706) 737–1676.

Contact the ITS Help Desk at (706) 737–1676 for assistance.

Certain departments require term PINs to register. If you have successfully logged into Pipeline and are asked to enter another PIN before you are allowed to register in ELROY, you need to contact your advising department for that information.

DO NOT use the "Back" button in your browser to navigate within the ELROY section of Campus Pipeline. If you do, you will get an "Intruder Detection" error page, and you must log completely out of Campus Pipeline and log back in. Please be careful and only use the links on the pages to navigate – not the browser buttons.

DO NOT double–click a link within the ELROY section of Campus Pipeline. If you do, you will be asked to re–enter your username and PIN. If you experience this error, you must log completely out of Campus Pipeline and log back in. Please be careful and only single–clink these links.

CRN stands for "Course Request Number." It is a unique number assigned to each class section offered for a particular term. This number is used by Banner to identify a class. This number is necessary to register using voice response and is required on the web if a course is not selected from a list. Note: Communications courses will be broken down by subject, i.e. drama, speech, journalism, etc.

The "R" means Thursday.

Use the print option on your browser. Print in landscape mode for best results. You can only view your fee assessment when registration is available, but the same information should also be available under "Account Summary" on the Student Records Information Menu.

The system is taken down for file maintenance at midnight each night and not available again until approximately 6:00am.

ITS and the Help Desk does not have any control over these issues and cannot fix these type of problems. Each academic department makes their own decisions about what classes to offer, when they are taught, etc. The best thing to do is to talk to the academic department that teaches the class you are interested in and find out if they can help you.

Select "Shrink to Fit" or "Fit to Page" depending on your version of Adobe Acrobat Reader.

• 10 gigabytes worth of email storage with 20 megabyte attachments
• Built-in instant messaging
• Synchronize email messages, calendar, contacts, and tasks with compatible mobile phones
• Integrated Spell Check
• Advanced and adaptive Junk and Spam mail filtering
• Rich web interface with right-click and drag n' drop capabilities
• Fast Message Search
• Calendar integration
• Inbox delegation and other collaboration tools
• Much more!

• Using Outlook for email only
• Using Outlook with Microsoft Exchange to sync mail, calendar, & contacts
• Using MacMail for email, calendar, & contacts

• Android
• Blackberry
• iPhone
• Windows Mobile

JagMail is using Windows Live, which uses Microsoft Forefront for filtering spam and other junk mail. As with any spam filtering system, it may be necessary to train the system to recognize some sources of spam. For instructions on how to do so, please follow our guide for Controlling Spam and Junk Mail Filtering .

Look here for instructions to change your password.

If you cannot remember your password, you will need to contact the Help Desk. Students can contact the ITS Student Help Desk at (706) 737-1676. Staff and Faculty can contact the ITS Help Desk at (706) 737-1482.

Yes, you can. You can use Safari or Firefox on a Mac to access your JagMail account.

Read this document for mail merge settings.

• Department Shared Calendar
• Other Calendars in Outlook

SkyDrive is a service provided by Microsoft for online file storage and sharing, as well as the creation of Office documents online. Account owners may upload files (up to 50 megabytes in size per file, with a 25 gigabyte quota) via the web interface or via third-party programs, and create Powerpoint, Excel, Word, and OneNote files. These files may linked to individuals via web address, email, embedded into a web page, or shared through the SkyDrive interface.

• 25 gigabytes worth of file storage
• Share files directly with other SkyDrive users
• Create Office Word documents, Excel spreadsheets, OneNote notebooks, and Powerpoint presentations via the web
• Easily email and send links to uploaded files
• Comment on friend's photos
• Tag pictures of friends and colleagues
• Publish Microsoft Office documents directly to your SkyDrive
• Collaborate with others in document editing
• Upload entire folders worth of documents and images via the web interface
• Password protect files
• Create groups
• Calendar/Event Integration

• Once logged into the new JagMail, select SkyDrive from the "More" menu
• Select a new document to create from the "Office" menu

No. It is a web-only client right now. There are third-party tools that will allow you to map folders in Windows Explorer, but these are not formally supported by Microsoft due to security concerns. You can edit and save documents directly to SkyDrive from the Microsoft Office Suite (2007 or later only).

SkyDrive allows up to 25 gigabytes worth of storage space.

No, each service has its own separate quota.

Students, staff, and faculty already have an account to publish to the ASU website. This account is commonly referred to as your Z: drive. University Departments, clubs, or other organizations can obtain an account by completing the online web application form by clicking here .

Any person using the ASU website to publish information online should read and follow the ASU Network Publishing Policies and the ASU Computer and Network Usage Policy .

No. You are free to design your pages using the HTML editor of your choice. Remember, if you will have more than one page, you are responsible for providing links from your primary page to the rest of your pages.

If you prefer to use Dreamweaver, we have provided basic instructions for students and for staff and faculty.

NOTE: These instructions are for unofficial pages only.

1. Your logon name is your JagNET user ID and password. You can access your www directory from any computer on campus you have logged on, or from off campus via FTP. For FTP instructions, read "How do I connect to the ASU web server from off campus to upload my files?" below.
2. Be sure to save your web pages (and associated files, such as images) in your www directory.
   • For students...
     Your www directory can be found on your Z: drive, and your pages can be viewed by going to jaguar.aug.edu/<your user name>. For example, if your user name is tbear, then your web page URL is http://jaguar.aug.edu/tbear.
   • For staff and faculty...
     Your www directory is also on your Z: drive, but your site is visible by going to spots.aug.edu/<your user name>. For example, if your user name is tbear, then your web page URL is http://spots.aug.edu/tbear.
3. Your primary web file (home page) must be named one of the following: Welcome.html, welcome.html, default.html, index.html, or index.htm.
4. Remember that your www directory is public. You should only put documents in this directory that you do not mind "everyone" seeing.

• For students...
  Connect to ftp://jaguar.aug.edu in your browser. If you need help, click here for instructions. Use your JagNET user name and password to sign in. Remember to place your files in your www directory.
• For staff and faculty...
  Staff and faculty access to our web server requires a Secure FTP connection. If your FTP software does not support Secure FTP, you can use the free CoreFTP Lite program, available here .
  Connect to spots.aug.edu with Secure FTP. Use your JagNET user name and password to sign in. Remember to place your files in your www directory. For more instructions, click here .
• For staff and faculty using Dreamweaver...
  
  1. From inside Dreamweaver, select "Site" from the menu, then click on "Manage Sites..."
  2. In the new box that opens, select your site name, then click "Edit"
  3. Click on "Remote Info" and then check the box labeled "Use Secure FTP (SFTP)"
  4. Click "OK" and then click "Done" to finish
  You can now work as you normally would and Dreamweaver will manage the rest. Dreamweaver will remember this setting; you do not have to set it each time you use the program.

If your pages are official pages, notify the Webmaster when your primary page is uploaded. The Webmaster is responsible for providing a link from the ASU home pages to your primary page. You are responsible for providing links within the primary page to all other unit pages.