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The "Help" feature within Vista is context-sensitive and can be your fastest method for questions like "What's this?".
An orientation "course" (informal, self-paced,
online) is available. If you would like to
see the Vista Orientation course, contact the HelpDesk and
ask to be enrolled.
The Student HelpDesk in University Hall room 130 will assist you with most actions, including password resets, name changes, and class enrollments. For "after-hours" assistance, the Online Support Center has a knowledge base/FAQ area, a service text chat and a toll-free number available 24 hours a day, 7 days a week. Click on the "other Support Options" tab to connect with a person.
Your user name is your JagNET ID for students;
Campus Pipeline user name for faculty/staff. If you do not know what that
is, click here to do a search .
Initial password: Date of birth in six digits,
month, day year order. CHANGE IT the first time you enter
Vista.
Changing your password : Once
inside Vista, you will see the link to "Change your password" in
the upper right corner, in the blue area. Be sure to set a "secret
question" so you can reset
your password without contacting the Help Desk.
Resets: If you completed the secret question,
you can click the "Forgot your password" link to have the system
reset and email your password (uses the ASU email address). If you did not
complete a secret question, you will need to contact the HelpDesk.
Need Help? Contact the HelpDesk.
How do I connect to Vista?: Connect to Vista
by entering Campus Pipeline, clicking on the "My Courses" tab,
and then the link to Vista. Bookmarking the location is not recommended
as the address is likely to change and your bookmark would
become out of date.
I can't connect to the Internet: If
off campus, call your ISP (Internet Service Provider). If on campus, contact
the HelpDesk.
I can cannect to the Internet (Can
you see your homepage or go to another site?), but can't get to Campus
Pipeline homepage: Contact
the HelpDesk.
I can see Campus Pipeline homepage,
but can't get logged in: The username for Campus Pipeline and
Vista are the same. Passwords are separately maintained; use the
Pipeline password (maximum 6 characters), not
your network password. If you need assistance with a Campus Pipeline password,
contact the HelpDesk.
I clicked on Vista link inside
Campus Pipeline, but get error message or nothing happens: Contact
the HelpDesk.
The Vista log in page appears, but
it won't let me log in: Contact the HelpDesk.
I get into Vista and then
nothing happens or the screen freezes: The loading time for the
course listing can be somewhat lengthy, especially if you are connecting
from a home computer. If it doesn't appear after 2 minutes, follow the
remaining instructions. If working on campus in a lab, contact the HelpDesk. If
working someplace other than a lab, the browser may need to be updated
(see the notes for Home Computers ) or you have pop-ups
disabled. Click here for more information about updating your browser.
I get into Vista, but I see a gray box that mentions
security: Vista requires the use of special security features.
If you click the "ALWAYS" button, the system
will remember that you gave it permission and not ask again. Note that
there are TWO such boxes that appear almost identical, you can click ALWAYS
for each.
I'm inside Vista but I can't see the course I'm looking
for: Contact the HelpDesk.
I can see the course and click on it, but I get an
error message - something about a template and contacting the section instructor: That
course is not currently using the Vista system. Contact your instructor
to ask if the course will use Vista later in the term.
I clicked on the name of the course and then it seems
to freeze up: If working on campus in a lab, contact the HelpDesk. If
working someplace other than a lab, the browser may need to be updated
or you may have pop-ups disabled. Visit the Online Support Center for more information about system requirements.
How can I see my grades?: Look on the right-hand
side of the gray tool bar located just underneath the blue area. Click on
the "My Grades" icon. Tip: If you pause your mouse
pointer over each icon, a "tool tip" will appear telling you the
name of the icon.
I can't see the "My Grades" icon: The
instructor must tell Vista that you have access to see your grades. If you
can see the tool bar and other icons but not see the "My Grades" icon,
contact your instructor to request that feature be added.
I can see and click on the "My
Grades" icon,
but I can't see the grade for the quiz/test I took: There are
two common reasons for not seeing a grade. One, the instructor has to give
Vista permission for the grade to be released. Two, If the instructor has given
permission but the grade is still not visible, the instructor must go into
Vista and tell Vista to grade the quiz. Tip: Students can help
automate the grading by clicking the "View Results" button when
they complete a quiz. Quizzes are graded when that button is clicked
or when the instructor re-enters the quiz and clicks to grade the quiz.
Bottom line: If you can see where the grade should be listed, but can't
see a particular grade, contact your instructor. The HelpDesk
cannot make grades visible to students.
Browser checker:
(Also see the following note about Java.)
A Browser Checker exists on the this site.
Note: Pop-ups and Cookies must be enabled to work with
Vista.
Java:
Vista , and many other programs, require a program called
Java to operate properly. Java normally comes with your computer's operating
system but it has been updated recently. To ensure best operation, follow
these steps to install Java on your computer:
- Go to the Java site
- In the upper right corner where it says " Java
Software Free Download", click on the "Download
Now" link.
- Click on the "Begin Download" button.
- Follow the on-screen instructions for the Typical installation.
AOL and similar Internet Service Provider (ISP) issues:
Some ISPs experience difficulties when working with Web-based
programs like Vista and other course management software. AOL is one of these
ISPs. If you suspect you are having problems connecting your off campus computer
to work within the Vista system, WebCT and ASU recommend the following steps.
- Logon to AOL using whatever browser your ISP provided.
- Open a Private Chat (This will keep AOL/your ISP from
timing you out.) by going to People > Start
Your Own Chat > Private
Chat > enter
any name for the chat > Go Chat
- Minimize AOL (the [ _ ] button NOT
the [X])
- Open Internet Explorer, Netscape, Safari, or other regular
browser.
- Enter Vista via Campus Pipeline
Other ISPs may require similar steps. You can also connect
to the Online Support Center for additional assistance.
Home routers:
If you have more than
one computer connected to your Internet connection, you may be using a
router. An issue has been identified with some routers. Go to the Web site
for the company that makes your router to download and install the latest
firmware version for your router.
Web sites for common plug-ins - free
unless otherwise noted - not all
links listed will work with all computers; choose only those you
need to work within your courses - provided for your convenience
only - ASU is not responsible for these links and the programs associated
with them.
A Browser Checker exists at http://gpc.edu/webct/analyzer/index.htm,
if you would like to have your computer tested for compatibility.
For ALL browsers - Java - works with
your operating system (any system - Windows, Mac, Unix, etc.) to run
Web-based (and other) programs like Vista and Campus Pipeline - To ensure
best operation, follow these steps to install/update Java on your computer:
- Go to the Java site
- In
the upper right corner where it says " Java Software Free
Download", click on the "Download Now" link.
- Click on the "Begin Download" button.
- Follow the on-screen instructions for the Typical installation
Adobe Acrobat Reader - for viewing PDF files - http://www.adobe.com/products/acrobat/readstep2.html
Apple MacIntosh-related downloads - not for Windows users
- http://www.apple.com/support/downloads/
Apple Quicktime Player
- for viewing Quicktime movies and animations - http://www.apple.com/quicktime/download/
Macromedia Flash Player - for viewing (not creating) Flash
files - http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
Macromedia Shockwave Player - for viewing (not creating)
Shockwave files - http://sdc.shockwave.com/shockwave/download/download.cgi?
Microsoft Media Player - normally updated through the
Windows Updates - http://windowsupdate.microsoft.com
Microsoft PowerPoint Viewer - for viewing (not creating)
PowerPoint files with full animation http://www.microsoft.com/downloads/details.aspx?FamilyID=428d5727-43ab-4f24-90b7-a94784af71a4&DisplayLang=en
Microsoft Windows Updates - http://windowsupdate.microsoft.com
Microsoft Word Viewer - for viewing (not creating) Word
documents http://www.microsoft.com/downloads/details.aspx?FamilyID=9bbb9e60-e4f3-436d-a5a7-da0e5431e5c1&DisplayLang=en
Real RealPlayer - for viewing movies and animations
and for listening to audio - http://www.real.com/
I'm trying to upload a file and I can't browse on
my computer to locate the file.
- This is usually an issue with your Java version.
Please follow the instructions at the Online Support Center.
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