Technology Assistance for Faculty

Assistance for Faculty - sections on this page include

HelpDesk

706-737-1482

The Faculty and Staff HelpDesk is available Monday through Friday (normal work days) from 8:00 a.m. - 4:30 p.m. They can answer most technology questions, solve most technology problems, and act as a first point of contact for information technology assistance.

Teaching at night? The Student HelpDesk is available most evenings and weekends while class is in session. For exact hours this particular term, visit the ITS Support Center (http://www.aug.edu/its/support_center.html) That telephone number is 706-737-1676.

If the Student Assistant on duty cannot immediately assist you, they have several options. If the situation is considered an emergency, they can contact an on-call ITS staff person. If it is not an emergency, they can submit a request for someone to correct a problem or to contact you during the next working day.

If there is no Student Assistant on duty and you have an emergency, please call the University Police at 706-737-1401. They have a means for contacting ITS personnel in emergency circumstances.

If you wish to create a request, visit the ITS support Center at http://www.aug.edu/its/support_center.html or click the "HelpDesk" link on the leftmost column.

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GeorgiaVIEW (WebCT) Vista
Online Support Center

The GeorgiaVIEW course management system, also known as WebCT, WebCT Vista, or GeorgiaVIEW Vista, has an additional support center. This support center was contracted by the University System to provide support for GeorgiaVIEW 24 hours a day, 7 days a week.

To contact the Online Support Center, visit http://help.view.usg.edu

The Online Support Center has a knowledge base to answer most questions. If you know what you need, this can be the fastest way to get an answer. If you need assistance from a person, there are three additional options located under the "Support Options" tab. One is a "live chat" area where you can type in your question and a person will answer. A second is the use of a request system, similar to that used by our HelpDesk. The third option is a toll-free number. Because this option is the most costly for the University System, they would prefer that you attempt one of the other methods first.

IMPORTANT: The Online Support Center cannot assist with usernames and passwords for Augusta State University.

If you have set your secret question/secret answer pair inside GeorgiaVIEW's "Change Password" area, you can use the "forgot my password" link to generate a new password.

If you never set a secret question/secret answer pair, you must contact the ASU HelpDesk for assistance with username/password problems.

Your default username is the same as the beginning part of your email address, the part that comes before the @ symbol.

Your default password is your date of birth in six digits, month day year order. For example, if I was born on January 7, 1998, my default password would be 010798.

It is highly recommended that you change your default password and set a secret question/secret answer pair the first time you enter the Vista system. Use the "Change Password" link in the upper blue area to change your password away from the default and also to set your secret pair.

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Instructional Services

The Office of Instructional Services exists to assist faculty with the use of technology in the instructional process. We mentor faculty, instruct classes, act as a conduit for communication with other ITS areas and with our University System of Georgia IT counterparts. In addition, we represent ASU on several state-level initiatives, including the Regent's Advisory Council for Distance Education.

Contact with faculty is critical to forming directions to the campus. Please contact us with questions, mentoring requests, and to keep us informed of your projects involving technology.

The telephone number is 706-737-1484 .

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