Reese Library | Contact

Patron Satisfaction Survey.

The best way to improve our services is through constant evaluation by our many users. Please take three minutes to complete this confidential survey. Feel free to complete this form after every contact with the library. There is a place at the bottom of the form for your e-mail address if you choose to identify yourself. However, your e-mail address is NOT required for this survey to be valid.
     We value your feedback, as it will enable us to better respond to your needs, concerns and suggestions. The data will be viewed weekly and the results used to track our overall performance and to improve the quality of our services. Thank you for your time and thoughts.
Dr. Bill Nelson, Director of Reese Library

 

1. What is your role?

2. Which Library Service / Resource are you evaluating?

(Specify other... )

3. Overall, how satisfied were you with the service / resources you received from the department?

4. Overall, how helpful was the library staff member who worked with you?

5. To what extent did the service exceed expectations?

6. How accurate was the information?

7. To what extent did the Library staff member provide a comprehensive explanation or rendering of service?

8. How effective was the Library staff member in understanding your request?

9. How courteous was the library staff member?

10. What type of library resource did you use today?
(To select more than one, hold down CNTRL while clicking on each entry you want to select)

11. Did you find the resource / information you needed?

Your comments?