Service Evaluation Survey
Media Services is interested in your comments regarding our services. Please take a few minutes to
complete this confidential survey. There is a place at the bottom of the form for your email address
if you choose to identify yourself, however, your email address is not required for the survey to be valid.
The data will be viewed weekly and the results will be used to record quality of service, and identify
new service goals and emerging needs.
Thank you for your time and comments.
Rose Axton, Director of Media Services
1. What is your
role
?
Administration
Faculty
Staff
Student
Other
*If other please specify
2. Which
Media Service
are you evaluating?
Equipment Delivery
Equipment Request
Equipment Setup
Training
Other
*If other please specify
3. Overall, how
satisfied
were you with the resources and service you received from the department?
1 - Lowest
2
3
4
5 - Highest
4. Overall, how
helpful
was the Media Services staff member who worked with you?
1 - Lowest
2
3
4
5 - Highest
5. To what extent did the service meet your
expectations
?
1 - Lowest
2
3
4
5 - Highest
6. To what extent did the Media Services staff member provide a comprehensive
explanation
or
rendering of service?
Not Applicable
1 - Lowest
2
3
4
5 - Highest
7. How effective was the Media Services staff member in
understanding
your request?
Not Applicable
1 - Lowest
2
3
4
5 - Highest
8. How effective was the Media Services staff member in
communicating
your options?
Not Applicable
1 - Lowest
2
3
4
5 - Highest
9. How
prompt
was Media Services response to your original verbal or written request for services?
Not Applicable
1 - Lowest
2
3
4
5 - Highest
10. How
courteous
was the Media Services staff member?
1 - Lowest
2
3
4
5 - Highest
11. Does Media Services provide
good
access
to non-print holdings?
1 - Lowest
2
3
4
5 - Highest
12. Overall how satisfied were you with the
ease
in which you were able to acquire audiovisual equipment?
1 - Lowest
2
3
4
5 - Highest
13. How well did the audiovisual equipment you requested meet your academic classroom
needs
?
1 - Lowest
2
3
4
5 - Highest
14. Your
Comments?
Email Address
optional