Service Evaluation Results - FY04/05

Overall, how satisfied were you with the resources and service you received from the department? Overall, how helpful was the Media Services staff member who worked with you? To what extent did the service exceed expectations? To what extent did the Media Services staff member provide a comprhensive explanation or rendering service? How effective was the Media Services staff member in understanding your request? How effective was the Media Services staff member in communicating to you your options? How prompt was Media Services response to your original verbal or written request for services? How courteous was the Media Services staff member? Does Media Services provide good access to non-print holdings? Overall how satisfied were you with the ease in which you were able to acquire audiovisual equipment? How well did the audiovisual equipment you requested meet your academic classroom needs?

Comments or Suggestions: I have always found all staff members to be courteous, efficient and helpful. - thadfordj@hotmail.com Good Work!! I think it would be helpful and more efficient for the Media Services to provide envelops, folders, etc. for documents printed. - smcbrid1@aug.edu These guys are great! I think Media Services provides a good service for ASU students. Keep up the good work. Great resource and well staffed, organized and professional. Great service as always!! Edgar was super! Steve was an excellent help for me. - spope@aug.edu Great service. Highest customer service quality. - kmobley@aug.edu The guys were so helpful! They saved our presentation! Thanks so much! Matt, Gordon and Steve are super! Requesting services online does not seem to work. - gjohnson@aug.edu Staff is doing an excellant job. I am eternally gratefu. - csmalls1@aug.edu The people in the computer lab were very helpful. They were polite. They did not "look down" on my ignorance. They did not act like they were being bothered. I felt good about the experience. Media Services were very helpful. Steve was especially wonderful! They were very helpful! I would be excited to work with them again. Matt was super great! Great service! Thanks! I would have been lost without your help to prepare my presentation. Very helpful, thanks! Media Services did a great job assisting us with our project. Steve is awesome.