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EMERGENCY PREPAREDNESS

Augusta State University is committed to protecting the health and safety of all students, staff, faculty and visitors at all university facilities. In conjunction with this commitment is the inherent responsibility for minimizing any danger to life and property resulting from the effects of explosions, hazardous waste spills, fire, natural disaster or other events. When an emergency occurs, an immediate organized response by university personnel will be activated. The ASU Emergency/Disaster Operations Plan (EDOP) establishes the framework from which the university will provide this response. In keeping with this commitment, I hereby establish the policy that ASU will commit all necessary resources to minimize the injury, loss of life and destruction of property from whatever emergency, which may arise. Our efforts in this area will only be effective through a cooperative effort by all university staff, faculty and students. All personnel are encouraged to provide suggestions for improving this Plan. 

 GENERAL

Emergencies or disasters may occur at any time on or near the Augusta State University campus.  Types of emergencies or disasters range from technological or natural disasters to civil disturbances.  Regardless of the type of emergency or disaster, the initial activation and implementation of the Augusta State University Emergency/Disaster Operations Plan (EDOP) should always be the same.  Because stress and confusion are to be expected at the emergency scene, quick, efficient implementation of the plan will provide clear directions, responsibility, and continuity of control for key offices.

It must be emphasized that the EDOP will only be implemented when there is actual or imminent danger to a large number of people.  Routine management for isolated incidents will not require activation of the EDOP unless the incident becomes out of control, for example, a dumpster fire that spreads to an adjacent building, or a train derailment that is later followed by emission of toxic vapors due to a leak or explosion.

 NATIONAL INCIDENT MANAGEMENT SYSTEM

Augusta State University is committed to developing and administering a comprehensive emergency management program.  This program works in conjunction with the emergency programs of federal, state and local jurisdictions to endeavor to protect lives and safety of students, faculty, staff and visitors; safeguard critical infrastructure, facilities, environment, essential records, and research; and resume operations as soon as practicable.

Primary emergency management guidance is contained in the ASU Emergency Disaster Operations Plan.  This plan is designed to provide guidance on how to mitigate, plan for, respond to, and recover from major emergency situations affecting the university.  All campus departments are to prepare Emergency Response Plans specific to their needs. Emergency planning and preparedness for ASU has developed over many years and is an ongoing process.
Augusta State University is committed to the use of the National Incident Management System (NIMS) in the management of all significant emergency incidents.  NIMS is to be incorporated into all emergency planning, preparedness, response, and recovery documents and guidelines.  Use of NIMS also provides for a smooth integration of university emergency operations with those of county, state, and federal emergency operations as needed.  Appropriate personnel within the university are required to train, exercise, and utilize the emergency management principles as outlined in NIMS.

I.        PURPOSE
The purpose of this policy is to set forth the broad requirements for the development, implementation, and on-going maintenance of the Emergency Disaster Operations Plan. (EDOP)  The EDOP is meant to outline the decision-making framework that would guide the awareness, mitigation, preparatory, response, and recovery actions aimed at ensuring an effective, safe, and orderly continuation of educational and research programs, and community services, and administrative and other support activities whenever the normal continuation of these operations is threatened by a variety of emergency/catastrophic events.

II.       ACCOUNTABILITY
Under the direction of the President, the Vice President for Business Operations, the Vice President for Student Services and the Vice President for Academic Affairs shall ensure compliance with this policy.  The University Police Chief shall ensure implementation of this policy.

III.     APPLICABILITY
This policy applies to all ASU departments and university-owned or operated facilities.

IV.     DEFINITIONS

A. Emergency/Catastrophic Events - An emergency or catastrophic event may be defined as any event that overwhelms the ability of the institution to operate effectively, safely, and normally in pursuit of its mission-critical programs and activities.  An emergency may be attributable to natural, technological, and/or man-made events.
B. Internal Disaster - An event that impacts ASU’S physical plant or mission-critical facilities, or the ability to adequately staff a facility or carry out mission-critical activities, and may require student, employee, contractor, or visitor relocation or evacuation (examples include, but are not limited to, the following: bomb threats, fires, explosions, nuclear/biological/chemical contaminants or spills, building damage, massive failure of a utility system, severe staff shortages, etc.).  These events may or may not include response from external (non-ASU) organizations.
C. External Disaster - An event that involves a disaster outside ASU facilities, in the community at large, state, or region, that would require ASU to mobilize its resources to provide support and/or services to external organizations and/or disaster victims, either at ASU facilities or at the site of the disaster. 
D. Internal and External Disaster - An event that includes elements of both an internal and external disaster (e.g. massive chemical leak or flood that threatens a facility or the entire campus).
E. ASU State of Emergency (referenced hereinafter as State of Emergency) - An official declaration to fully enact appropriate Emergency Disaster Operations Plans, emergency support functions, and other emergency facilities, personnel and resources.
F. Emergency Disaster Operations Plan   (EDOP) - The Emergency Disaster Operations Plan includes how the campus will establish and maintain a program to ensure an effective program of awareness, mitigation, preparedness, response, and recovery from disasters or emergencies affecting its mission critical operations.  The plan is intended to serve as a guide for all ASU personnel involved with any aspect of a disaster, internal or external.  The EDOP may be partially or fully implemented with or without a formal declaration of an ASU State of Emergency.
G. Incident Command System (ICS) - Principles, concepts, and structures used in managing any size or type of disaster to control response personnel, facilities, communications, and equipment.  ICS principles include use of common terminology, modular organization, integrated communications, unified command structure, action planning, manageable span-of-control, pre-designated facilities, and comprehensive resource management.  The basic functional modules of ICS (e.g., operations, logistics) can be expanded or contracted to meet requirements as an event progresses.  The term “Incident Command System” in the context of this policy and the EOP shall be construed to mean the nationally accepted model, based on accepted National Incident Management System (NIMS) standards and curricula.
H. Unified Command - ICS Management process that allows all agencies (a department or service officially acting for others) that have jurisdictional or functional responsibility for the incident to assist the incident commander to jointly develop a common set of incident objectives and strategies.  This is accomplished without losing or giving up individual authority, responsibility, or accountability.
I. Incident Commander - The person in charge of the incident who will control all operations and support directly related to the response to the crisis/emergency, including assembling a team, assigning responsibilities,  and providing direction and leadership, starting with the onset of the crisis/emergency and continuing through the response and recovery phases.  The IC has the ultimate overall responsibility for all ASU emergency activities related to the disaster; the unified command approach allows the IC to solicit assistance and ideas from other leaders with functional/technical expertise in given areas.  The IC may also delegate certain responsibilities through the Command Staff (Information Officer, Liaison Officer, and Safety Officer) and/or through the General Staff (Section Chiefs - Operations, Planning, Logistics, and Finance/Administration).  The use of additional personnel to occupy these various ICS positions will depend on the size, scope, and nature of the disaster, as well as the resources present and requested.  If additional personnel do not populate these positions, all responsibilities for that ICS position fall back on the incident commander.  
J. Information Officer - Central point for information dissemination; part of the Command Staff.
K. Liaison Officer - Designated by the Incident Commander to serve as an official ASU contact with the various internal ASU agencies, as well as the Fire Department, Sheriff’s Office, Augusta Emergency Management Agency, Georgia Emergency Management Agency and/or other external emergency responders during a partial or full activation of the ASU EDOP; part of the Command Staff.
L. Safety Officer - Detects and has emergency authority to stop and correct unsafe situations; part of the Command Staff. 
M. Incident Command Post - Serves as the area for incident management and will be headed by the Incident Commander and may be staffed by representatives from agencies with operational roles in the incident.  In the event of an internal emergency, University Police will, in most cases will serve as the Incident Commander, secure the scene, and establish an Incident Command Post at a safe distance from the incident site.  In incidents where the University Police are not the Primary Agency, the Primary Agency (PA) will establish the Incident Command Post.
N. Emergency Operations Center (EOC) - Depending on the nature, scope, and magnitude of the emergency, a designated site will be set up to serve as an Emergency Operations Center (EOC).  Various personnel, including the IC supported by the Planning/Logistic Sections, and/or Unified Command agencies, can be present at the EOC.  The EOC is the area where planning to support the incident will occur.

DEFINITIONS OF AN EMERGENCY
 
The University President or his designee serves as the overall Emergency Director during any major emergency or disaster.  The following definitions of an emergency are provided as guidelines to assist building and other area coordinators in determining the appropriate response.

Geographical Emergencies. 

This plan recognizes three basic types of geographical emergency situations:

1. University Emergency - An emergency that endangers the overall safety and well being of students, employees, visitors, and structures within the confines of the university.

2. Community Emergency - An emergency in the immediate vicinity of the campus or surrounding areas, which could create a large number of injuries/casualties or have an impact upon the vicinity.

3. State or National Emergency - These will normally be managed by the local County Office of Emergency Management or the Georgia Emergency Management Agency.

Classifications of Emergencies

These classifications help to determine the severity of the situation:

1. Minor Emergency - Any incident, potential or actual, which will not seriously affect the overall functional capacity of the University.  Report incidents to University police immediately.

 
2. Major Emergency - Any incident, potential or actual, which affects an entire building or buildings, and that, will disrupt the overall operations of the University. Outside emergency services will probably be required, as well as major efforts from campus support services.  Major policy considerations and decisions will usually be required from the University Administration during times of crises.

 
3. Disaster - Any event or occurrence, which has taken place and has seriously impaired or halted the operations of the University.  In some cases, mass personal injuries/casualties and severe property damage may be sustained.  A coordinated effort of all campus-wide resources is required to effectively control the situation.  Outside emergency services will be essential.  In all cases of disaster, the Emergency Operations Center (EOC) will be activated, and the appropriate support and operational plans will be executed.  In addition, any incident that has the potential for adverse publicity concerning campus resources, and/or instrumentality of the University, should be promptly reported to the University Police.

Early Warning System. 

Notification by the University Police Chief of university key personnel will be made by activating the EDOP call list for all potential or actual emergency situations.  Warning of the actual or impending danger may come from such sources as radio and/or television or activation of sirens.  

TYPES OF EMERGENCIES
 
The following is a list of many of the types of emergencies that can be experienced by a facility/university:

1. Natural Causes
Tornadoes
Earthquakes
Lightning
Ice storms
Severe winter storms
Building emergency (structural damage caused by an emergency)

2. Accidental Causes

  Fires (chemical, natural gas, electrical or ordinary structural)
Hazardous chemical accidents or spills (vapor or liquid)
Transportation accidents (airplane, railroad car, automobile/truck)
Explosions (compressed gas, containerized liquid or manmade)
Prolonged utility outages (gas, electricity, cooling system, water)

3. Societal Causes
On-campus civil disturbance
Hostage situation
Bomb-threats or explosions
Terrorist action


IMPLEMENTATION OF THE EMERGENCY/DISASTER RESPONSE PLAN

The Emergency/Disaster Operations Plan (EDOP) is brought into action by declaration of an emergency by the President or, in his absence, then by the highest-ranking executive-level senior administrator that is currently available.  Once an emergency has been declared, the members of the Emergency Operations Center, the president’s cabinet and other support personnel are, to the extent possible, relieved of routine duties, to more fully concentrate on the tasks at hand. The president will notify the Board of Regents of the pending emergency.

The president maintains executive control of the Emergency/Disaster Operations Plan (EDOP).  Ground level operational implementation and direction of the plan is the responsibility of the Vice President for Business Operations.  University personnel and equipment will be utilized to provide priority protection of life, preservation of property, and restoration of the academic and others programs of the University.  The members of the EOC will determine the manner in which University personnel and equipment are utilized.

EMERGENCY OPERATIONS CENTER

The Emergency Operations Center (EOC) will be headed by the president during a potential or actual emergency situation.  The EOC will serve as the single point for monitoring and coordinating all response activities during the emergency.

The EOC will be restricted to EOC members and the following personnel, or their designated representative:


1. President
2. Vice President for Academic Affairs
3. Vice President for Business Operations
4. Vice President for Student Services
5. Director of Plant Operations
6. Director of IT Services
7. University Police Chief
8. Others as Requested

The emergency call list for the above is located in Appendix (A).  
DISASTER PSYCHOLOGY
 
Introduction and Overview:
Campus employees should prepare themselves for their role during and following a disaster by learning about the possible impact of disaster on them and others, emotionally and physically. This knowledge will help members understand and manage their reactions to the event and to work better with others.
This section will address techniques for managing one’s personal situation so that the needs of the victims and those of our team members can be met. Goals: describe the disaster and post-disaster emotional environment and describe the steps that rescuers can take to relieve their own stress and those of disaster survivors.
TEAM WELL-BEING
 
During a disaster, you may see and hear things that will be extremely unpleasant.
 
Vicarious trauma: the process of change in the rescuer resulting from empathic engagement with survivors. It is an “occupational hazard” for helpers.
Do not over identify with the survivors: Do not take on the survivors’ feelings as your own. Taking ownership of others’ problems will compound your stress and affect the teams overall effectiveness.  Be alert to signs of disaster trauma in yourself, as well as in disaster victims, so that you can take steps to alleviate stress.
 
Psychological symptoms may include:
Irritability or anger.
Self-blame or the blaming of others.
Isolation and withdrawal.
Fear of recurrence.
Feeling stunned, numb, or overwhelmed.
Feeling helpless.
Mood swings.
Sadness, depression, and grief.
Denial.
Concentration and memory problems.
Relationship conflicts/marital discord.

Physiological symptoms may include:
Loss of appetite.
Headaches or chest pain.
Diarrhea, stomach pain, or nausea.
Hyperactivity
Increase in alcohol or drug consumption
Nightmares
The inability to sleep.
Fatigue or low energy.
 
There are steps that team leaders can take to promote team well-being before, during, and after an incident:

Provide pre-disaster stress management training to all team personnel.
Brief team personnel before the effort begins on what they can expect to see and what they can expect in terms of emotion response in the survivors and themselves.
Emphasize that we are a team:  Sharing the workload and emotional load can help defuse pent-up emotions.
Encourage rescuers to rest and re-group so that they can avoid becoming overtired.
Direct rescuers to take breaks away from the incident area to get relief from the stressors of the effort.
Encourage rescuers to eat properly and maintain fluid intake throughout the operation. Explain that they should drink water or other electrolyte-replacing fluids, and avoid drinks with caffeine or refined sugar.
Rotate teams for breaks or new duties (i.e., from high-stress to low-stress jobs). Team members can talk with each other about their experiences. This is very important for their psychological health.
Phase out works gradually. Gradually phase them from high-to-low-stress areas of the incident.

Conduct a brief discussion with workers after the shift, in which workers describe what they encountered and express their feelings about it.
Arrange for a debriefing 1 to 3 days after the event in which workers describe what they encountered and express their feelings about it in a more in-depth way.
Team leaders may invite a mental health professional trained in Critical Incident Stress Management (CISM) to conduct a Critical Incident Stress Debriefing (CISD).
A CISD is a formal group held between 1 to 3 days after the event and is designed to help emergency services personnel and volunteers cope with a traumatic event. 
You should spend some time thinking about other ways to reduce stress personally. Only you know what makes you able to reduce stress within yourself. Expending the effort required to find personal stress reducers is worthwhile before an incident occurs. You can take the following preventive steps in your everyday life: 

Get enough sleep
Exercise
Eat a balanced diet
Balance work, play, and rest
Allow yourself to receive as well as give. Remember that your identity is broader than that of a helper.
Connect with others
Use spiritual resources- Find the closest one.   
Experienced rescue workers find these steps helpful in controlling their stress levels, but, in some cases, it might be necessary to seek help from mental health professionals.
CISD is one type of interventions within a more comprehensive, multi-component crisis intervention system that is based on a careful assessment of the needs of a group or individual. CISD should not be used as a stand-alone intervention with other types being used in conjunction with other types of intervention. 

A CISD has seven phases: 
Introductions and a description of the process, including assurance of confidentiality.
Review of the factual material about the incident.
Sharing of initial thoughts/feelings about the incident.
Sharing of emotional reactions to the incident.
Review of the symptoms of stress experienced by the participants.
Instruction about normal stress reactions
Closing and further needs assessment.
 
Participation in CISD should be voluntary.
To schedule a CISD, you should contact the Red Cross, local emergency management agency or community health agency. You could also ask your local fire or police department for help in contacting the appropriate person.

WORKING WITH SURVIVORS’ TRAUMA
 
Some research studies have indicated that survivors go through emotional phases following a disaster.  All phases span from 3 to 4 days. In the impact phase, survivors do not panic and may, in fact, show no emotion. In the inventory phase, which immediately follows the event, survivors assess damage and try to locate other survivors. During this phase, routine social ties tend to be discarded in favor of the more functional relationships required for initial response activities (e.g., search and rescue).  In the rescue phase, emergency services personnel are responding and survivors are willing to take their direction from these groups without protest. This is why team identification (helmets, vests, etc.) is important.

You should expect that survivors will show psychological effects from the disaster and some of the psychological warfare will be directed toward you.
A crisis is an event that is experienced or witnessed in which people’s ability to cope is overwhelmed:
Actual or potential death or injury to self or others.
Serious injury
Destruction of their homes, neighborhood, or valued possessions.
Loss of contact with family members or close friends.

Traumatic stress may affect: 

Cognitive functioning. Those who have suffered traumatic stress many act irrationally have difficulty making decisions; or may act in ways that are out of character for them normally. They may have difficulty sharing or retrieving memories.
Physical health. Traumatic stress can cause a range of physical symptoms- from exhaustion to health problems.
Interpersonal relationships. Those who survive traumatic stress may undergo temporary or long-term personality changes that make interpersonal relationships difficult.
The strength and type of personal reaction vary because of: 
The victim’s prior experience with the same or similar event. The emotional effect of multiple events can be cumulative, leading to greater stress reactions. 
The intensity of the disruption in the survivors’ lives. The more the survivors’ lives are disrupted, the greater their psychological and physiological reactions may become.
The meaning of the event to the individual. The more catastrophic the victim perceives the event to be to him or her personally, the more intense will be his or her stress reaction.
The emotional well-being of the individual and the resource (especially social) that he or she has to cope. People who have had other recent traumas may not cope well with additional stressors.
The length of time that has elapsed between the event’s occurrence and the present. The reality of the event takes time to “sink-in”.
You should not take the survivors’ surface attitudes personally. Rescuers may expect to see a range of responses that will vary from person to person, but the responses they see will be part of the psychological impact of the event-and probably will not relate to anything that the team have or have not done.  Ex: Anger is directed at situation, but not at the team member!

The goal of the on-scene psychological intervention on the part of team member should be to stabilize the incident scene by stabilizing individuals. Do this in the following ways:

Assesses the survivors for injury and shock. Address any medical needs first. Observe them to determine their level of responsiveness and whether they pose a danger to themselves or to others. 
Get uninjured people involved in helping. Focused activity helps to move people beyond shock, so give them constructive jobs to do, such as running for supplies. This strategy is especially effective for survivors who are being disruptive. 
Help survivors connect to natural support systems, such as family, friends, and/or clergy.
Provide support by:
Listening to them talk about their feelings and their physical needs. Victims often need to talk about what they have been through- and they want someone to listen to them.
Empathizing. Show by your responses that you hear their concerns. Victims want to know that someone else shares their feeling of pain and grief.
Survivors that show evidence of being suicidal, psychotic, or unable to care for themselves should be referred to mental health professionals for support. (This will be infrequent in most groups of survivors.)
When providing support, they should avoid saying the following phrases. On the surface, these phrases are meant to comfort the survivors, but they do not show an understanding of the person’s feelings.

“I understand.” In most situations, we cannot understand unless we have had the same experience.
“Don’t feel bad”. The survivor has a right to feel bad and will need time to feel differently.
“You’re strong/you’ll get through this.” Many survivors do not feel strong and question if they will recover from the loss.
“Don’t cry.” It is ok to cry.
“It’s God’s will.” Giving religious meaning to an event to a person, you do not know may insult or anger the person.
“It could be worse” or “At least you still have...” It is up to the individual to decide whether things could be worse.
These types of responses could elicit a strong negative response or distance the survivor from you.
It is ok to apologize if the survivor reacts negatively to something that you said.

One unpleasant task that team members may face is managing the family members at the scene of the death of a loved one. The guidelines below will help you deal with this situation: 

Cover the body; treat it with respect. Wrap mutilated bodies tightly.

Have one family member look at the body and decide if the rest of the family should see it.

Allow family members to hold or spend time with the deceased. Stay close by, but  do not watch-try to distance yourself emotionally somewhat.

Let the family grieve. Don’t try to comfort them out of need to alleviate your own discomfort.
In some cases, the family may not know of the death of their loved one, and team members may be called upon to tell them. Suggest that in this situation, team members: 

Separate the family members from others in a quiet, private place.

Have the person(s) sit down, if possible.

Make eye contact and use a calm, kind voice.
Use the following words to tell the family members about the death: “I’m sorry, but your family member has died. I am so sorry.” 

ORGANIZATION AND RESPONSIBILITIES
 
In emergencies, procedures sometimes must be changed at an instant's notice.  Key responsible and qualified personnel have been selected and given the authority to make necessary modifications as required.  In most cases, these key officials conduct these tasks and responsibilities on a day-to-day basis.  The major difference is that under potential or actual emergency conditions, all resources and personnel will be applied to the management of the situation under the direction of the EOC.
In the event that the President or his designated representative is not available, the next senior ranking official will assume the responsibility for operation and management of the EDOP.
 
 
PRESIDENT

1. The president is responsible for the overall operation and management of the Emergency Disaster Operations Plan.

 
2. Only the president, his designated representative, or the next available senior ranking official can activate the EDOP.

 
3. When the EDOP is activated, the president will move to the EOC and manage all university activities with the assistance of the EOC team members and necessary support personnel.

 VICE PRESIDENT FOR ACADEMIC AFFAIRS

1.       Provide assistance in the implementation of the EDOP when activated. Establish liaison with faculty members and coordinate assignments in accordance with the EDOP and needs of the University.

2.      Decide if academic and other programs on campus should be suspended or canceled temporarily.  

3.      Coordinate the relocation of classes if necessary and communicate those changes to 
appropriate personnel.
 
VICE PRESIDENT FOR BUSINESS OPERATIONS
 
1. The vice president for Business Operations will be the primary point of contact for the On-Scene Coordinator.

 
2. When the EDOP is activated, the vice president for Business Operations will:

  a. Monitor all activities.
b. Gather all data, documentation, and all visual records as appropriate to provide a chronological history for insurance and recovery efforts.
c. Ensure all key personnel are in place and operating effectively.
d. Ensure that all necessary BOR, FEMA, GEMA, FAA, EMA and local officials have been appropriately notified.

 
3. Coordinate activities related to emergency preparedness for provision of food services to the university community in cooperation with the director of Food Services.  The Guidelines have been defined under the director of Food Services.

 
VICE PRESIDENT FOR STUDENT SERVICES

1. Coordinate all activities related to housing and other matters regarding student safety and well-being.

 
2. Coordinate and plan for displacement housing with the director of Residential Life.  
 
 
 
DIRECTOR OF RESIDENTIAL LIFE

1. Assist in the coordination of activities related to housing and other matters with the vice president for Student Services.

 
2. Provides temporary evacuation and shelter plan for residents of housing.

 
3. Ensure that residents are aware of all life safety measures and appropriate evacuation plans for their building.  

 
 DIRECTOR OF PLANT OPERATIONS

1. Provide necessary logistical support for the emergency, or the impending emergency area, including buildings, equipment, and required services.

 
2. Ensure appropriate building closure and shutdown as necessary.  

 
3. Inspect buildings for signs of structural damage and, if present, recommend the building be evacuated and secured.

 
4. Provide necessary vehicles and operators required to support the impending or actual emergency.  First priority will be given to university vehicles and equipment.  In the event of a large-scale evacuation, coordinate with the local Emergency Management Agency for additional vehicles.

 
5. Ensure that the primary and alternative EOC’S have adequate batteries and generators to provide electrical power in case of a power outage.

 
6. Provide qualified personnel to ensure the sanitation of shelter areas and the personal hygiene needs of shelter occupants.

 
ENVIRONMENTAL HEALTH AND SAFETY COORDINATOR

1. Serves as the On-Scene Coordinator for securing Labs and bio-storage facilities.

 
2. Maintain close liaison with the local Emergency Management Agency and state and local fire officials to maintain a continuing state of preparedness, which will facilitate all emergency efforts between the university and all support elements.

 
UNIVERSITY POLICE CHIEF

The University Police Chief will generally be one of the first to have knowledge of any emergency or potential emergency.  The director will be responsible for advising and updating the president and/or the vice president for Business Operations, or their designated representative, of potential problems and/or progress accordingly.

When emergencies occur that affects the entire University, activation of the EDOP should be anticipated.  Upon approval of the President or his designated representative, University Police Chief will initiate the recall of key EOC personnel and make appropriate contacts per the EDOP call list. 

In all emergencies, University Police will:

1. Take immediate local action to reduce the threat of potential injury or loss of life.

 
2. Inform the vice president for Business Operations of the local emergency or threat.

 
3. Initiate local evacuation when required.

 
4. Provide equipment, radios and personnel for on-scene management and evacuation. (To include emergency trailer.)

5. Survey the emergency area and surrounding areas to determine the extent of potential or actual damage, assess support requirements and determine if further action is required, i.e., expanding the boundaries of the emergency area of evacuation of personnel.

 
6. Maintain order and ensure access and egress routes remain clear for emergency equipment.

 
7. Take appropriate action to safeguard university assets.

 
 
DIRECTOR OF HUMAN RESOURCES
 
The director of Human Resources will coordinate services for affected faculty and staff to include:

1. Referral for inquires covered by worker's compensation

 
2. Counseling services

 
3. Assistance to employees in obtaining necessary help to financially recover from the disaster's affect.

 
 
DIRECTOR OF PUBLIC RELATIONS

The director of Public Relations will be responsible for the preparation and release of all public announcements and for assuring the maintenance of a journal of all EOC activities.  All releases will be coordinated with the president.  NOTE: All inquires by the media during an emergency will be referred to the Public Relations Office. 
 
 
DIRECTOR OF FOOD SERVICES

The director of Food Services will be responsible for furnishing meals to evacuees and personnel involved in the management and support of the disaster situation.  
 
 
DEPARTMENT OF MILITARY SCIENCE
 
The Department of Military Science will assist in maintaining order under the direction of the University Police Chief and the EOC.
 
 DIRECTOR OF INFORMATION TECHNOLOGY SERVICES
 
The director of IT Services is responsible for maintaining university computer operations, safeguarding records and data, and the creation of an emergency web site to facilitate communications to employees, students and others during an emergency.  
 

ON-SCENE COMMAND POST
 
In order to better manage a localized emergency, the EOC will determine if an on-scene command post should be established.  If established, it is imperative that effective and expedient communication be established between the on-scene command post and the EOC.  The on-scene command post may be needed in situations where life-threatening situations exist or needed to protect life and property.

EMERGENCY COMMUNICATIONS PLAN
 
When an emergency has been declared by the president or his designee, the University will implement its emergency communications plan.  This plan will focus on emergency response, protection of assets, and continuation of business and academic operations.
 
The initial priority is the deployment of personnel and equipment resources to respond to the emergency, included, if necessary the evacuation of campus or the need to shelter in place.  The Building Managers represent a key link in this process.  The University Police Chief will be responsible for the initial emergency communications and instructions to the Building Managers.
           
The vice president for Business Operations is responsible for maintaining the emergency disaster call list which will include all members of the President’s cabinet, the directors of key departments, and the University System of Georgia contacts.  In addition, the University Police Chief is responsible for maintaining emergency call lists for campus Building Managers, and for local, state and federal emergency management contacts and community partners. Upon notification, the key personnel will then be responsible for implementing their respective emergency operations plans.
 
The emergency disaster call lists for key personnel as defined above will include office, home and cell phone numbers as well as home email addresses.   Email communication will also be maintained through the use of the university’s emergency web site.  The university is also using a reverse 911 service (Calling Post) to be able to immediately contact faculty, and staff in the event of an emergency, and to be able to provide updates regarding the status of classes and when class schedules and office operations will be restored. Emergency Text Messaging is also available to faculty, staff and students. Reverse 911 is available for campus emergency use as well. Additional back-up communications will be possible through radios provided to key personnel by the University Police Chief. 

The only authorized communications following the initial emergency response will be initiated by the VPBO or his designee. This is designed to insure timely, accurate information is disseminated.  Such communications will normally be made following consultation with the University President.

External communications to the media will be handled by the director of Public Relations or in his/her absence, the VPBO.

 CAMPUS EVACUATION

Evacuation of a building, area or the entire campus may be necessary under certain conditions.  The following levels of evacuation are:

Level I - Dismissal of school due to a non-emergency event, such as a campus-wide power outage.
Level II - Partial evacuation in the event one building or area must be evacuated.  It may reasonably be expected that this situation could be managed on campus without outside support.
Level III - Immediate evacuation of the university due to a potential or actual threatening event such as an accident involving the emission of toxic gases and vapors.

Traffic support will be requested from the Richmond County Sheriff’s Department to direct the flow of traffic to selected egress routes away from the danger source.  Due to the large number of variables, i.e. location of the incident, meteorological conditions, road construction, etc., the advance designation of specific egress routes is not practical.
ON-CAMPUS RALLY POINTS FOR EMERGENCY TRANSPORTATION 
 
Where there is sufficient advance warning, of a natural or human caused disaster and the university population is not considered to be in immediate danger, timely, and systematic evacuation may be required.  Those unable to leave by automobile or other means should proceed to the congregation points defined below.  Transportation will be sought through the Richmond County Transit Authority, Richmond County Board of Education, and Richmond County Emergency Management Agency.  
 
Zone I – All buildings on the north side of campus.
Congregation Point – Parking Lot between University Hall and Galloway Hall. 

Zone II – All buildings on the south side of campus.
Congregation Point – Allgood Hall parking lot.
 
Zone III – Forrest Hills, Christenberry Field House and Athletic fields.
Congregation Point – Overflow parking lot, CHF.

Zone IV – University Village.
Congregation Point – Bus Stop at front entrance.

AUGUSTA STATE UNIVERSITY EMERGENCY ACTION PLAN SUMMARY

 
IMPORTANT EMERGENCY PHONE NUMBERS:  Emergency line (706) 729-2911 The Augusta State University Police Department is the primary contact for all campus emergencies. Calls will be routed to the appropriate campus and / or local responder from University Police Dispatch. 
 
University Police Emergency: (706) 729-2911 or 911
Emergency Response Actions:
 
Fire 
When the fire alarm is activated, evacuation is mandatory.   Evacuate the building immediately.  Do not use the elevators.  Take personal belongings with you (keys, purses, wallets, etc.) Notify UNIVERSITY POLICE: (706) 729-2911 or 911. Proceed to you designated 

RALLY POINT. Follow directions given by your building’s emergency coordinator, fire department or the police.  Help those needing assistance to move from the area. Do not re-enter the building until authorized to do so by emergency personnel.
 
Armed Intruder 
Notify UNIVERSITY POLICE: (706) 729-2911 or 911. In case of an immediate life-threatening event, each individual should take whatever actions are necessary to protect his or her own life.  If it is possible to flee the area safely and avoid danger, do so.  If flight is impossible, lock (or barricade) all doors and secure yourself in a safe area. Remain in place until an “all clear” is given by an authorized person or law enforcement official.
 
Hostage Situation
Stay calm, appear submissive, and do not make eye contact.  Don't be a hero. Follow instructions of captor. Let them be in-charge. Cooperate; be friendly if possible; don't argue with or antagonize captor or other hostages. Inform captors of medical or other needs. Speak in a calm even tone.  Give an appearance of calmness so everyone will feel more at ease. Be prepared to wait; elapsed time is a good sign. Don't try to escape; don't try to resolve situation by force. Be observant and remember everything that is seen or heard. If a rescue takes place, lie on the floor, face down, and await instructions from rescuers.
 
SHELTER IN PLACE
Notify UNIVERSITY POLICE: (706) 729-2911 or 911
Employees, students, and visitors may be asked to shelter in place when it is unsafe to be outside due to a campus emergency, chemical spill, active shooter or ongoing incident in another location. UNIVERSITY POLICE and/or University Administration will advise when to shelter in place. All students, visitors, employees must stay in current location or area designated by University Authorities. If away from your regular area, seek the nearest building, office or classroom. Secure the door if possible. Stay in place until given the all clear. 
 
If you are in a classroom:  STAY THERE, secure the door, Notify UNIVERSITY POLICE: (706) 729-2911 or 911, lock, wedge, or barricade the door. Consider quietly exiting a ground floor window, if safe. If you can’t exit a window, stay away from the door, stay low and be quiet. The shooter may bang on the door and yell for help to entice you to open the door. If police are not on the scene yet, move well away from the incident, find a safe cover position, and wait for police to arrive. When instructed to exit, proceed to the safest exit to leave the building and then move toward any police vehicle. Keep your hands on your head and follow the exact directions from the police.
 
Bottom Line: Seek cover. Notify UNIVERSITY POLICE: (706) 729-2911or 911. Move away from the immediate path of danger. Distance yourself from the shooter. Put something between you and the shooter! Thinking and planning about a shooter on campus NOW, will help you make better decisions during a critical incident.
 
Emergency Response Actions:

Tornado/Severe Weather
Monitor local Television and radio stations, NOAA weather radio, weather related internet sites, etc.  Be prepared to take shelter on the lowest level of your building. Stay away from windows. Move to an interior hallway. Wait for an all clear notification prior to returning to your work area or classroom.  If outdoors, lie in a ditch, low-lying area, or crouch near a strong building if shelter is not available or if there is no time to get indoors.
 
Medical Emergency 
Notify UNIVERSITY POLICE: (706) 729-2911or 911. Provide your name, location, number of people injured, and description of the medical emergency. Stay on the phone for instructions of what to do. Know the location of Automatic External Defibrillators (AED’S) on campus.
 
Chemical Spill/Hazardous Materials Emergency 
Notify UNIVERSITY POLICE: (706) 729-2911 or 911.  Provide information on the type of chemicals (if known), size of the spill and possible exposures.  Evacuate the area and the building based on instructions from emergency personnel. The evacuated area should remain evacuated until an all clear indication is given by the appropriate authorities. Do not leave the area, as decontamination may need to be conducted.
 
On-Campus Rally Points and Emergency Transportation Points 
 
Zone I –- All buildings on the Walton Way (North) side of campus.
Rally Point – Parking Lot between University Hall and Galloway Hall. 
Zone II – All buildings on the McDowell Street (South) side of campus. 
Rally Point – Allgood Hall parking lot.
Zone III –Forest Hills, Christenberry Fieldhouse and Athletic fields. 
Rally Point – Overflow parking lot, CHF.
Zone IV – University Village Rally Point – Bus Stop at entrance to University Village.
 
How Will You Be Notified of a Campus Emergency? 
 
Emergency Notifications via Phones (Calling Post), Campus Email, Building Managers, NOAA Weather Radios, Local Television Station News, Local Radio Stations, ASU Web site www.aug.edu, My ASU, Law Enforcement Personnel, computer pop up’s, reverse 911, Alertus and Text Messaging. (Jaguar Alert)

SPECIFIC EMERGENCIES

FIRE SAFETY

Although the potential for fire always exists, routine inspections, maintenance and training are effective elements in reducing bodily injury, loss of life, and damage to property.

Faculty, staff, and students should all be knowledgeable of those elements that cause fires and how to eliminate them.  All persons should be aware of the fire safety regulations and conditions that have the potential to start a fire such as the use of extension cords or the improper storage of chemicals, paint, cleaning supplies, rags, papers, etc.

Routine inspections and maintenance of fire extinguishers, sprinkler systems, fire hydrants, smoke alarms, emergency call boxes, alarms, and firefighting equipment are essential.  At the same time, each facility should have posted evacuation plans, illuminated exit signs, functional emergency lights, self-closing fire doors, and any necessary special fire safety equipment.
 
PROCEDURES TO FOLLOW IN THE EVENT OF A FIRE

Any person seeing or suspecting a fire should pull the nearest fire alarm pull station and call 706-737-1401 or 706-729-2911.  If the fire is small, such as a wastebasket fire, a reasonable attempt to extinguish the flames should be made.  Even though the fire may be completely extinguished, the incident must be reported to University Police and the Richmond County Fire Department, as the underlying cause for the fire may be remaining.
 
FIRE PREVENTION

1. Waste must be stored and properly disposed of to prevent the creation of a fire and safety hazard.

 
2. Flammable materials should be stored in a properly labeled flame resistant cabinet.

 
3. Do not overload outlets with multiple outlet cords or multiple plug adapters.

 
4. Keep closets free of old rags, paper or other combustible odds and ends.

 
5. Keep all walkways and stairwells free from obstruction at all times.

 
FIRE EVACUATION

1. Never use elevators to evacuate a burning building.

 
2. Note the Posted Evacuation Routes and follow to the nearest exit.

 
3. Go immediately to the designated assembly area (Rally Point) and wait for further instructions.

 
4. Stay clear of emergency response personnel and equipment.

 
5. Do not re-enter the building until emergency response officials have declared that it is safe to do so.

6. Emergency fire drills shall be conducted for each building at least once per year.

      
FIRE CONTAINMENT
 
1. Fire doors shall remain closed unless they are equipped with automatic closing devices.
2. Ventilation system controls shall be tested for activation when exposed to smoke or extreme heat.

 
 
EMERGENCY EVACUATION OF PEOPLE WITH DISABILITIES FROM
MULTI-STORY BUILDINGS

A. PURPOSE

These procedures are to promote the safe emergency evacuation of people with disabilities from multi-story buildings on the campus of the Augusta State University (ASU).

B. INTRODUCTION

ASU policies and procedures require that everyone in a facility evacuate the facility when the fire alarm is activated or other emergency evacuation is required.  People with disabilities may not be able to evacuate unassisted.  Policy states that, upon request, faculty, staff, and students are encouraged to assist in the evacuation of people with disabilities in the event of an emergency, unless the action places the faculty, staff, or student in personal danger. It is extremely important for all persons involved to remain calm during any emergency. University Police and other emergency personnel will arrive within minutes to help complete the evacuation of the building. Once outside the building, the faculty, staff, and students are required to notify emergency personnel of any person known to be remaining in the building. The following procedures outline responsibilities of various individuals.
 
C. GENERAL PROCEDURES
1. Faculty Responsibilities:

 Review the evacuation plan for your building.
a. Meet with any disabled students in your class to determine what level of assistance the student will require should an evacuation occur.

 
b. If students determine that they will need special evacuation assistance, assist the disabled student in identifying two peer helpers.

 
c. Delegate the appropriate persons to assist the student to an area of refuge or out of the building during an emergency evacuation.

 
d. Advise a member of the emergency evacuation team (police or fire) of the safe location of the disabled student(s).

 2. Responsibilities of Students with Disabilities.

 
a. Identify yourself to each of your teaching faculty, indicating the nature of your disability and the level of assistance that may be required during an evacuation.

 
b. Identify two peer helpers to assist you during an emergency. Ask teaching faculty for assistance in identifying peer helpers, if needed.

 
c. Know campus evacuation routes and the location of fire exits, stairwells and areas of refuge. Identify building managers in the areas where you attend classes.

 
d. Plan your route of evacuation. You are responsible for being capable and willing to communicate such information to teaching faculty and peer helpers. Students who need assistance in planning their evacuation should contact the coordinator of Disability Services.

 
3. In all emergencies, after an evacuation has been ordered:

 
a. Check on people with disabilities and evacuate people with disabilities when necessary.

 
b. DO NOT use elevators, unless authorized to do so by police, fire, or other emergency personnel.

 
c.  Attempt a rescue evacuation ONLY if the person is in immediate danger, and cannot wait for professional assistance.

D. EVACUATION OPTIONS DURING AN EMERGENCY
 
Use of the “Buddy System,” along with the following evacuation options, will help to insure the prompt evacuation of people with disabilities.
 
1. HORIZONTAL EVACUATION: Move away from the area of imminent danger to a safe distance (i.e., another wing, an adjoining building, opposite end of the corridor, or outside, if on ground level).

 
2. VERTICAL (STAIRWAY) EVACUATION: those who are able to evacuate with or without assistance can use Stairways.  Persons, who use crutches, or other devices as walking aids, will need to, use their discretion, especially where several flights of stairs are concerned.

 
3. STAY IN PLACE: Unless danger is imminent, remain in a room with an exterior window and telephone.  Close the door, if possible.  Call University Police (ext. 2911) and give them your name, location, and reason for calling.  University Police will assist by notifying on-scene emergency personnel.  Phone lines normally remain in service during most building emergencies.  If the phone lines fail, the individual can signal from the window by waving a cloth, or object.

 
4. AREA OF REFUGE: If the person with disability cannot get far enough away from danger by using Horizontal Evacuation, then the person should seek an Area of Refuge.  Such an area should have the following: 1) telephone communication, 2) sprinkler system, and 3) one-hour fire-rated assembly (doors, walls, etc). Specific areas of refuge for each building will be designated by signs at the accessible entrances.

E. EVACUATION GUIDELINES

1. GENERAL
Evacuating a person with disability or an injured person by yourself is the last resort.  Consider your options, and the risks of injuring yourself, and others in an evacuation attempt.  Do not make an emergency situation worse.

Evacuation is difficult and uncomfortable for the rescuers, and the people being assisted.  Some people have conditions that can be aggravated, or triggered, if they are moved incorrectly.  Remember that environmental conditions (smoke, debris, loss of electricity) will complicate evacuation efforts.

The following guidelines are general, and may not apply in every circumstance:

a. Occupants should be invited to volunteer ahead of time to assist people in an emergency.

 
b. Volunteers should be given evacuation training for certain types of lifting techniques.

 
c. Two trained volunteers, or more, if available, should conduct the evacuation.

 
d. DO NOT evacuate people with disabilities in their wheelchairs - this is standard practice to ensure the safety of people with disability and volunteers.  Wheelchairs will be evacuated later if no one is available to remove the wheelchair when the person with disabilities is evacuated.

 
e. Always ASK a person with disability how you can help BEFORE attempting any rescue technique or giving assistance; ask how they can best be assisted or moved, and if there are any special considerations, or items that need to come with them; Before attempting an evacuation, volunteers and the person with disability being assisted should discuss how any lifting will be done, and where they are going.

 
f. Proper lifting techniques (e.g. bending the knees, keeping the back straight, holding the person close before lifting, and using leg muscles to lift) should be used; ask permission of the evacuee if an evacuation chair, or similar device is being considered as an aid in an evacuation.  When using such devices, make sure the person is secured properly; be careful on stairs, and rest at landings if necessary.

 
g. Certain lifts may need to be modified depending on the person’s disabilities.

 
h. Persons on respirators should be given priority assistance in emergencies involving smoke or fumes because their ability to breathe may be seriously jeopardized.

2. MOBILITY IMPAIRED (WHEELCHAIR USER)

Persons using wheelchairs should stay in place, or move to an Area of Refuge with assistance when an alarm sounds or instructed to do so.  The evacuation assistant should then proceed to the evacuation assembly point outside the building, and inform emergency personnel of the location of the person with disability.  Whenever possible, someone should remain in the building with the person with disability.  However, if a non-ambulatory person chooses to evacuate (and appropriate assistance is available) then the person should be assisted from the building.  Only in the event of extreme danger, should untrained people attempt to manually evacuate wheelchair users.  If the person with disability is alone, he/she should phone University Police (ext. 2911), and give their location and need of assistance.

3. MOBILITY IMPAIRED (NON-WHEELCHAIR USER)

People with mobility impairments, who are able to walk independently, may be able to negotiate stairs in an emergency with minor assistance.  If danger is imminent, the person should wait until the heavy stair traffic has cleared before attempting the stairs.  If there is no immediate danger (detectable smoke, fire, or unusual odor), the person with disability may choose to stay in the building, until emergency personnel arrive.  If the person decides to use the stairs, someone should walk beside them to provide assistance, if needed.

4. VISUALLY IMPAIRED

People who are visually impaired may need assistance to evacuate.  In the event of an emergency, an assisting person should tell the person with a visual impairment the nature of the emergency, and offer to guide the person to the nearest emergency exit.  The visually impaired person should hold the elbow of the assisting person, and be escorted out of the building.  DO NOT grab the arm of the visually impaired person.  The assisting person should tell the person with visual impairment where they are, and warn the person of obstacles, or changes of elevation, in their path.

5. HEARING IMPAIRED

Some buildings on campus are equipped with fire alarm horn/strobes that sound the alarm, and flash strobe lights.  The flashing strobe lights are intended to alert hearing impaired individuals.  If the area does not have strobe lights, or the person with hearing disability does not see the lights.

An assisting person needs to alert the hearing impaired by gestures, or turning room lights on and off.  Emergency instructions can be given by verbalizing, mouthing, pointing, or by short written note.  An example of a message being communicated might be “Fire alarm – go out south doors, now!”  The hearing-impaired person should be offered assistance in leaving the building.

F. BUILDING MANAGER’S RESPONSIBILITY

Each building manager needs to take the following steps to ensure that this evacuation plan is fully implemented:

1. Establish a designated assembly point for building evacuees outside the building 

 
2. Provide and mount on each floor schematic floor plans showing routes to exits, and the location of the outside assembly point.

 
3. Provide training on this plan to appropriate building occupants. 

 
4. Ensure that emergency evacuation chair location is known to all building occupants.


NUCLEAR ATTACK

A. PROFILE OF NUCLEAR ATTACK

The Georgia Emergency Management Association (G.E.M.A.) analyzed the potential hazard from a nuclear attack and has identified this area to be considered relatively more likely to experience the direct weapons effects, e.g., intense blinding (flash) light, heat, blast, and initial nuclear radiation.  Explosions that are on or close to the ground would create quantities of dangerous radioactive fallout particles.  Areas close to nuclear explosion might receive fallout within 15 to 30 minutes.

Medium-to-high risk areas require planning such as 1) identification of shelters from the direct weapons effects, 2) assurance of rapid attack warning to the risk areas on a priority basis, 3) provisions of special building techniques to reduce vulnerability to weapons effects and fallout, and 4) evacuation and relocation of people from risk areas if time allows.

Mitigation for this area is found primarily in the building construction techniques available to withstand nuclear effects.  Response activities begin at first alert of a nuclear attack.  They provide for movement of the population to available shelters, the human needs of the total population, protection from fallout, and maintenance/support of essential services during the period of crisis.  Recovery activities provide for the return of the inhabitants to their residences and restoration of facilities and services after the crisis has ended.

B. WARNING

If an attack actually occurs, it is almost certain that incoming planes missiles would be detected by our networks of warning stations in time for citizens to get into shelters or at least take some cover.  The warning time might be as little as 10-20 minutes or as much as an hour or more in others.

How you receive notice/warning of an attack will depend on where you are at the time. Warning will be given on radio, television, emergency systems networks, and outdoor warning systems in a city such as sirens, whistles, and horns.       

C. GENERAL GUIDELINES AND RESPONSIBILITIES

1. Understand the dangers you would face in an attack or a serious transportation accident involving nuclear warhead.

2. Make your own preparations prior to an attack from information readily available.

 
3. Learn what actions you should take at the time of an attack.

 
4. Seek private shelter at home, private shelter in your own community, or leave our community to seek shelter in a less dangerous area.

 
5. Once you hear an attack-warning signal, by whatever means, unless your local government has instructed you to do otherwise, seek suitable shelter. Turn on a radio and listen for official information and follow instructions.

 
6. Do not use the telephone - listen to your radio. Telephone lines will be badly needed for official calls.

 
7. It's very unlikely that your first warning of an enemy attack might be a flash of nuclear explosion in the sky some distance away or after a warning while, you are en route to a shelter. If you are outdoors at the time of a nuclear flash and especially if you feel warmth, take cover INSTANTLY in the best place you can find.  By taking instant cover within a few seconds, you might avoid being seriously burned by the heat or injured by the blast wave of a nuclear explosion.

 
8. You can take immediate cover in any type of a building, cellar/basement, ditch or culvert alongside the road, highway underpass, under a parked vehicle, a heavy piece of furniture, etc., as some protection is better than none at all.   The important thing is to avoid being burned by the heat, thrown about by the blast, or struck by flying objects.

 
9. If you are able to protect yourself against the blast and heat waves by instantly taking cover, you can get protection from the radioactive fallout (which would arrive later) by moving to a suitable fallout shelter.

 
10. You may need to stay in a shelter area, at least part of the time, for a week or two. During this time, you will need certain supplies and equipment. Preparedness is the answer (whenever possible) and it is your own responsibility to know what to do, where to go, what provisions to take with you and /or what you will need, etc., especially if you are relocating to a safer area.

 
HAZARDOUS MATERIALS

A. PROFILE OF HAZARDS

Unlike winter storms or a tornado, chemical accidents or spills will, as a general rule, be without any prior warning or notification. Radioactive and hazardous materials are transported throughout the state by nearly every mode of travel.  While many of these materials are in common use, accidents or spills present a serious threat to the health and safety of the general public, ESPECIALLY to the responding officer who happens to be first on the scene.

Hazardous materials accidents are a major threat along highways and in the university academic buildings used for storing and/or using hazardous materials.  Hazardous material is any element, compound or combination thereof that is flammable, corrosive, detonable, toxic, radioactive, an oxidizer, an etiological agent, or highly reactive, and that, because of handling, storing, processing, and packaging, may have detrimental effects upon operating and emergency personnel, the public, equipment and/or the environment.

Mitigation of this type hazard is best accomplished by adherence to rules, regulations and procedures promulgated by the manufacturers and the federal government.  Proper packaging, storage, and handling procedures will help to eliminate hazardous material accidents.

Preparedness requires detailed planning, availability of resources, coordination among emergency forces/ rescue operations to control or neutralize the hazard, and to consider possible evacuation, decontamination, and overall recovery.

B. RESPONSIBILITIES

1. When the public safety dispatcher receives the initial call, attempt to obtain as much information as possible and dispatch an officer(s) to the scene. If the accident/spill happens in a laboratory, in all probability the user or other person(s) will know the identity of the chemical.

 
2. Refer to the Emergency Response Guidebook (located in The Department of Environmental Health/Occupational Safety office in the physical plant) or the material safety data sheets (MSDS) for hazardous material incidents and get initial information for your protection and the protection of others.

 
3. Coordinate with emergency management organizations, the Georgia Emergency Management Agency (G.E.M.A) and other agencies that have an emergency response capability, depending on the need and extent of the disaster situation. This is initially done through the Richmond County Fire Department’s Hazardous Material (HASMATT) team.

 
4. Be extremely careful if there is a chemical accident/spill in your area.  The person responsible should evaluate the situation, volume of spill, persons involved, chance of an explosion, type(s) of chemical, etc., and contact the Department of Environmental Health/Occupational Safety Office immediately.

 
5. University Police will contact the president and the vice president for Business Operations, the assistant vice president for Plant Operations, the director of Public Relations and the University Police Chief.

 
6. The University Police Chief or his representative will be responsible for notifying 911 and will be the liaison with the university and all emergency units when they arrive.

 
7. University Police will secure all external doors to the building and allow only authorized people to enter.

 
8. Upon completion, the assistant vice president for Plant Operations or the University Police Chief will instruct the VPBO that the building is safe and ready for occupancy.

 9. The Physical Plant and Fire Department will activate all systems. (Fire alarm, heating and cooling)

A follow-up evaluation will be held the next working day, and shall be arranged by the VPBO.

 

 EARTHQUAKE
 
A. GUIDELINES AND PROCEDURES
 
1. If indoors, seek refuge in a doorway or under a desk or table. Stay away from glass windows, shelves, and heavy equipment. “DUCK, COVER AND HOLD.”

 
2. If outdoors, move quickly away from buildings, utility poles and other structures. Caution: Always avoid power or utility lines, as they may be energized. Know your rally points.

 
3. If in an automobile, stop in the safest place available, preferably away from power lines and trees. Stop as quickly as safety permits, but stay in the vehicle for the shelter it offers.  

 
4. After the initial shock, evaluate the situation and, if emergency help is needed, call University Police at (706) 729-2911. Be prepared for aftershocks.

 
5. If necessary, or when directed to do so, ACTIVATE the fire alarm.

 
6. When the building alarm is sounded; walk towards the nearest exit and ask others to do the same.

 
7. Assist those with physical disabilities in exiting the building.

 
8. Once outside, move clear of the building to the nearest rally point.

 
9. Do not return to an evacuated building unless permitted to do so by fire or emergency personnel.

 
TORNADO
 
Tornado- Tornadoes are most likely to occur in the mid-afternoon, generally between 3 and 7 p.m.  Movement is generally from southwest to northeast.  The length of the path ranges from 4 to 16 miles and the width is generally 300 to 400 yards.  Speed ranges from 25 to 40 miles per hour with estimated speeds within the tornado of 500 miles per hour.

The cloud associated with a tornado is a dark, heavy cumulonimbus (thunderstorm cloud) from which a whirling funnel-shaped pendent extends to or near the ground.  Precipitation usually occurs first as rain preceding the storm, frequently with hail and as a heavy downpour immediately to the left of the tornado's path.  The sound of a tornado has been described as a roaring, rushing noise similar to that of a train speeding through a tunnel.

Tornado Watch- A tornado watch is issued when the conditions are favorable for the formation of a tornado.  The local National Weather Service will issue a watch bulletin to the local authorities and the local media.  During a tornado watch, keep an eye on the weather and be prepared to take shelter immediately if conditions worsen.

Tornado Warning- A tornado warning is given when a tornado funnel is sighted, indicated by radar, or is about to strike.  You may only have a few minutes to go to safety.  If a tornado is imminent, personnel should take the following actions:
1. Seek shelter in the lowest levels of buildings or an interior hallway remaining 

clear of exterior windows and doors.  Refer to previously provided information for        the designation of shelter areas in your building.  

2. Immediately, evacuate areas without reinforced construction such as auditoriums gymnasiums, and large rooms with wide free-span roofs.

 
3. If caught in open areas, move away from the tornado's path at a right angle. If there is no time to escape, lie flat in the nearest depression, such as a ravine or ditch.

BOMB THREAT AND OTHER THREAT PROCEDURES
 
Any individual receiving a bomb threat call should do the following:
 
1. Remain calm and keep the caller on the line as long as possible.  Ask the caller to repeat the message and record every word.

 
2. If the caller does not indicate the location of the bomb or the time of detonation, ask for this information.

 
3. Advise caller that the building is occupied and detonation could result in death or serious injury to innocent people.

 
4. Pay particular attention to background noises, such as motors running, music, or any other noises, which may indicate the location from which the call is being made.

 
5. Listen closely to the voice to determine voice quality, accents, speech impediments, sex, or unusual characteristics, and complete threat data form.

 
6. If the caller can be kept talking, ask specific questions as indicated on the attached Bomb Threat Check List.

 
7. It is desirable, but not always practicable, to have more than one person listen in on the bomb threat call.

 
8. Immediately, notify the University Police. (706-729-2911) They will initiate search procedures.  Under no circumstances should an untrained faculty or staff member attempt to locate and move a suspicious device.

BOMB THREAT AND OTHER THREAT CHECK LIST
 
Questions to ask:

1. When is bomb going to explode? ________________________
2. Where is it right now? _________________________________
3. What does it look like? ________________________________
4. What kind of bomb is it? _______________________________
5. What will cause it to explode? __________________________
6. Did you place the bomb? ______________________________
7. Why? _____________________________________________
8. What is your address? ________________________________
9. What is your name? __________________________________

SEVERE WINTER STORMS
 
Severe winter storms bring heavy snow, ice, strong winds, and freezing rains.  Winter storms can delay or prevent employees and students from reaching the university, leading to a temporary disruption of administrative functions and classes until roads and parking areas can be cleared.  Heavy snow and ice can also cause structural damage or power outages.

During the winter storm season, all personnel should listen to local forecasts to determine any impact the weather may have on their schedule.  The following terms are used to describe the predicted weather.

A Winter Storm Watch indicates that severe winter weather may affect the local area.

A Winter Storm Warning indicates that severe weather conditions are definitely on the way.  

A Traveler's Advisory indicates that severe winter conditions may make driving difficult or dangerous.

Personnel who must remain outdoors for considerable lengths of time should do the following:

Dress warmly.  Wear loose-fitting, layered, lightweight clothing.  Layers can be removed to prevent perspiration and chill.  Outer garments should be tightly woven and water repellant.  Mittens are warmer than gloves because fingers generate warmth when they touch each other.

Stretch before you go out.  If you go out to shovel snow, do a few stretching exercises to warm up your body.  Also, take frequent breaks.

Cover your mouth.  Protect your lungs from extremely cold air by covering your mouth when outdoors.  Try not to speak unless absolutely necessary.

Avoid overexertion.  Cold weather puts an added strain on the heart.  Be aware of symptoms of dehydration.

Keep dry.  Change wet clothing frequently to prevent loss of body heat.  Wet clothing loses all of its insulation value and transmits heat rapidly.

Be aware of Frostbite and Hypothermia
 
Frostbite is a severe reaction to cold exposure that can permanently damage its victims.  A loss of feeling and a white or pale appearance in fingers, toes, or nose and ear lobes are symptoms of frostbit.
 
Hypothermia is a condition brought on when the body temperature drops to less than 55 degrees Fahrenheit.  Symptoms of hypothermia include uncontrollable shivering, slow speech, memory lapses, frequent stumbling, drowsiness, and exhaustion.

If frostbite or hypothermia is suspected, begin warming the person slowly and seek immediate medical assistance.  Warm the person's trunk first.  Use your own body heat to help.  Arms and legs should be warmed last because stimulation of the limbs can drive cold blood to the heart and lead to heart failure.  Put the person in dry clothing and completely wrap them with a blanket.

Never give a frostbite or hypothermia victim something with caffeine or alcohol in it.  Caffeine, a stimulant, can cause the heart to beat faster and hasten the effects that the cold has on the body.  Alcohol, a depressant, can slow the heart and hasten the ill effects of cold body temperatures.

 

TRANSPORTATION EMERGENCIES

Plane, train, and tanker truck accidents generally are not limited to the immediate area of the incident.  The secondary threat of explosion and release of toxic vapors and fumes should be anticipated and an evacuation of the affected area should be conducted with special emphasis to the area downwind from the disaster.

A train derailment involving an explosion or release of toxic gas may require immediate evacuation of the university.  In this case, the immediate potential for harm will require exit from the university by foot or automobile in a direction opposite the danger source.  On campus, rally points would not be used, as they are in the danger zone.  It can reasonably be anticipated that there would not be sufficient time to mobilize buses and transport people off the campus using the on campus evacuation plan described above.

Generally, if there were a toxic spill and/or release of toxic gas, the safest plan of action would be to immediately move away from the area at right angles to the prevailing wind and seek an area of higher elevation.
 
SEVERE WEATHER/DISASTER INSTRUCTIONS
 
A disaster can occur at any time, at any place. Members of the University community should take precautions to alleviate the discomforts of possible primitive living during the period after a disaster by following these steps:

1. Know the location of the nearest shelter.  A list of available shelters is as follows:

Primary–Student Center, on campus
Secondary–University Hall room 172

The office of Residential Life will provide shelter for those occupants of on-campus housing that has been damaged or destroyed in the disaster.

2. Make plans to maintain family or group integrity, as much as possible.

 
3. Learn basic first aid techniques.

 
4. Have a small battery-powered radio and flashlight in case of electrical failures.

 
5. Keep several large plastic or glass containers of drinking water on hand.

 
6. Take on necessary items to the shelter. The following items are suggested:

Blankets    Warm clothing Toilet articles   Flash light Prescribed medicine  Magazines and playing cards Pillow    Plastic bags Portable radio   Water  Food 

EMERGENCY NOTIFICATION:
 
AUGUSTA STATE UNIVERSITY JAGUAR ALERT EMERGENCY NOTIFICATION STANDARD OPERATING PROCEDURE  
PURPOSE  
The Emergency Notification Standing Operating Procedure (SOP) will provide efficient and effective emergency notification to personnel on campus. Effective and efficient communication is an essential component of any emergency plan. The University Police Chief will prepare and maintain the Emergency Disaster Operations Plan, including the emergency notification procedures plans. All University employees should become knowledgeable of the Universities emergency notification policy and procedures to ensure that their personal information remains updated within the plan, and to participate in any activation of the plan when notified. 

In the past, University Police Dispatch was responsible for notifying the campus about an emergency situation on campus. Due to the hectic nature and volume of calls that Dispatch deals with during an emergency situation, much of the actual notification will be handled by the Office of Public Relations and Publications. This SOP will help prioritize efforts to maximize overall notification to the campus community.

GUIDELINES
DECISION TO ALERT CAMPUS IN AN EMERGENCY:
The President or his designee will be notified as soon as possible and will make the decision to alert the campus in the event of an emergency. It shall be the responsibility of any member of the University who becomes aware of a potential or existing emergency to notify the University Police Department.  In a crisis situation, emergency notification of an emergency event on campus may be activated by the University Police Chief or the Senior University Police

Officer on Campus when the crisis occurs.
Once a decision has been made to notify the campus community about an emergency situation, University Police Dispatch or the Public Relations Office will begin the notification procedures in a prioritized manner aimed at notifying the maximum number of people in the shortest amount of time.  There may not be time to go through the entire list, and there may even be times when the notification is halted due to the need of a new message that needs to go out.  
The following notification mechanisms include:
Jaguar Alert Emergency Notification System (text, email and phone message) 
My ASU / Faculty / Staff / Student e-mail list serves 
Information on ASU Home page / Alertus
Local Media when applicable
Calling POST / Reverse 911 through RCEMA office

Upon receiving the emergency alert, appropriate ASU personnel will notify their manager or the University command post to get additional information and to assist with the crisis at hand.
Depending on the incident that prompted the emergency notification, a follow up “All Clear” may be sent when the emergency situation has been resolved.

JAGUAR ALERT ACTIVATION INFORMATION
Can be authorized (and initiated) by the following individuals:

ASU President or his designee

The University Police Chief or the Senior University Police Officer on Campus when the incident occurs

Can be initiated with NTI / Connect-ED by the following individuals following authorization by one of the individuals above:

University Police Dispatchers / Managers
Public Relations and Publications Director or her designee

Jaguar Alert Emergency Notification System will only be used when there is a severe threat to public safety and health of the entire campus that has not been contained or controlled and when immediate action is required on the part of the recipient group(s), (e.g. chemical spills impacting public health, tornado warnings, active shooters, etc.)

Jaguar Alert Emergency Notification System will not be used for non-emergency notifications such as lane closures, crime updates, inclement weather, localized building emergencies, situations that have been contained, situations where a threat does not exist, rumor control, situations where notification is merely a convenience or other situations when e-mail is the most appropriate communication method.

Jaguar Alert Emergency Notification System will not replace My ASU for non-urgent messages.

Jaguar Alert Emergency Notification System will be tested twice a year—near the beginning of the fall semester and again during National Severe Weather Awareness Week in the spring.

Additional information about emergency situations when Jaguar Alert Emergency Notification

System is activated will be posted on the ASU Home Page at www.asu.edu .

Changes to this activation protocol must be approved by The Augusta State University Cabinet.

Jaguar Alert Emergency Notification System Activation Protocol
 
Jaguar Alert
Will only be used when there is a severe threat to public safety and health of the entire campus that has not been contained or controlled and when immediate action is required on the part of the recipient group(s), (e.g. chemical spills impacting public health, tornado warnings, active shooters, etc.)

Will not be used for non-emergency notifications such as lane closures, crime updates, inclement weather closings, localized building emergencies, situations that have been contained, situations where a threat does not exist, rumor control, situations where notification is merely a convenience or other situations when My ASU is the most appropriate communication method

Will not replace My ASU for non-urgent messages

Will be tested twice a year—during the February severe weather drill and again near the beginning of the fall semester
Additional information about emergency situations when Jaguar Alert is activated will be posted on the ASU Home Page at www.asu.edu

Jaguar Alert Activation
Can be authorized (and initiated) by the following individuals
ASU President or Vice President
The University Police Chief or the Senior University Police Officer on Campus when the University Police Chief is not available 
Can be initiated with NTI / Connect-ED by the following individuals following authorization by one of the individuals above
University Police Dispatchers

Changes to this activation protocol  
Must be approved by The Augusta State University Cabinet

Augusta State University   
Timely Notification Policy
PURPOSE  
The purpose of this directive is to codify this department’s policy and procedures concerning the Timely Notifications/Crime Alerts issued by the Augusta State University Police Department.
POLICY  
It is the policy of this department to issue Timely Notifications/Crime Alerts in effort to notify community members about certain crimes in and around our community. For the purposes of this policy, “timely manner” generally means within 24 hours after an incident has been brought to the attention of a “campus security authority” as defined in the Clery Act. It is further the policy of this department to maintain compliance with applicable features of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act as mandated by the Department of Education. 

GENERAL  
The University Police Chief or his/her designee are responsible for consulting with department staff, local police department(s), and with other campus authorities (as deemed necessary) in making the determination on a case-by-case basis of when “timely Notification” information in the form of a Crime Alert is disseminated. 
These alerts should be approved by the University Police Chief or his/her absence these alerts will be approved by the Captain or LT. 
When a Crime Alert is issued, it is the responsibility of the issuing authority to cause immediate notification to the representatives of the V.P. of Student Affairs, Public Relations and other necessary ASU administrative offices. Notification shall also be issued to Richmond County 911 Center and local police departments, if applicable. In relation to the Clery Act, a two-prong test shall be applied to determine if a Crime Alert will be issued. 

Was the incident reported to Augusta State University Police Department, an ASU campus security authority or the local police agency? 
Identified as a Clery Act crime (Murder; Non-Negligent Manslaughter; Aggravated; Assault; Robbery Forcible Sex Offenses; Forcible Rape; Forcible Sodomy Sexual Assault with an Object; Burglary); AND 
Is the crime considered to represent a serious or continuing threat to students, faculty, staff, or visitors? 
Determining whether to issue a Crime Alert for non-Clery Act crimes shall be evaluated on a case-by-case, taking into account both the frequency of offense and likelihood for additional occurrence. 
When Timely Notifications/Crime Alerts are issued, a corresponding Timely Notification Action Report shall be completed and filed in the Clery Annual Retention file with attached copies of the Crime Alert. With the exception of juvenile case reports, a copy of the associated incident report(s) shall also be attached. 
With regard to juvenile case reports, a notation will be placed in the “Miscellaneous Comments / Information” section on the Crime Alert Action Report identifying the location of the related case report (i.e. juvenile records file cabinet). 
When it is decided that a Timely Notifications/Crime Alerts will not be issued, in an instances where required, the Timely Notification Action Report should be completed documenting why. 
Timely Notifications/Crime Alerts contain in the subject line the phrase “Timely Notification” or “Crime Alert” depending on the severity of the threat. The body of the Notification will include information regarding the Clery Act requirement; the corresponding university case number; a short description of the crime or incident giving the time and date, location, reported offense, suspect description, weapon used (if any), and suspect vehicle (if any) and method of operation (MO) used to facilitate the crime. The Notification should also include personal safety information to aid members of the University community in protecting themselves from becoming victims of a similar crime and promote overall safety for our educational community. 

Methods of dissemination may include, but are not limited to, electronic distribution through e-mail, posting of hard copies in public areas, posting on the University web site, and dissemination via local media outlets. 
Following issuance, Timely Notifications/Crime Alerts should be posted in a conspicuous location within the University Police Dispatch Center for public review. This posting should be for a period of no less than 60 days. 
Status updates as to the resolution and/or unfounding of a crime and issued Timely Notifications/Crime Alerts will be similar disseminated and updated as soon as possible. 
Reporting - Members of the community who know of a crime or other serious incident should report that incident as soon as possible to the Augusta State University Police Department so the Department can make a determination as to issuing an alert. 
Other Departments: If community members report crimes or serious incidents to other campus security authorities or university administrators, those persons will notify the University Police.  

WORKPLACE VIOLENCE PROCEDURES

Purpose

Augusta State University is committed to maintaining a work environment that is free from acts or threats of violence.  The safety and security of Augusta State University staff, faculty, students, and visitors are of vital importance.

Policy

Violent or threatening behavior directed at staff, faculty, students or visitors, oneself, or property will not be tolerated at Augusta State University.  This policy applies to any acts of violence or threats made on ASU property, at ASU events, or under other circumstances that may negatively affect ASU’s ability to conduct business.  Included in this prohibition are such acts or threats of violence on the University’s right or obligation to provide a safe work place for its employees, students and visitors.
 
Prohibited Behaviors

Augusta State University defines violence as follows and prohibits:
1. The use of physical force with the intent to commit harm;

 
2.  Acts or threats in any manner or from which are intended to intimidate, coerce, or cause fear of harm;

 
3. Acts or threats of violence made directly by words, gestures or symbols;

 
4. Property crimes that would reasonably be anticipated to have the effect of intimidating or cause fear of harm.

Employees, students, and visitors may not possess, carry, or store firearms, edged weapons, martial arts weapons, or blunt force weapons on University property, to include privately owned vehicles parked on university grounds.  This restriction shall not apply to university-issued weapons carried by police officers in the performance of their duties, tools that are used by employees in the performance of their duties, weapons used for educational, demonstration or theatrical purposes as part of the university curriculum, or otherwise, legal items such as a small penknife or pocket knife carried or possessed without the intent of injuring, threatening or intimidating others.

Preventive measures

Training

Workplace violence training shall be offered through the Personnel Department and University Police.

Pre- and Post- Employment Screening

The personnel department will insure that employment reference checks of prospective employees are conducted.  A criminal background check of candidates to whom an offer of employment is extended will be conducted.  In certain circumstances and with cause, University Police Department will conduct a criminal background check of any employee thought to pose a threat of violence.

Action in Response to Violence, Abusive or Threatening Behavior

During or immediately after any incident, the University Police will be called to establish order and control the area.
A post-incident team consisting of the director of Public Relations, University Police Chief, the director of Personnel, and the director of Counseling Services shall insure that proper attention is given to medical, law enforcement, counseling, and employment and public relations issues.  If a student is involved, the post-incident team shall include the vice president for Student Services.

The Chief of University Police will prepare a workplace violence report on or about January 1 of each year.  The report will enumerate the number of workplace violence incidents in the previous year and make recommendations as appropriate.

University Premises

The workplace and university premises are defined as:
1. The physical premises of Augusta State University in Augusta Georgia, as well as any other premises owned or controlled by Augusta State University;

 
2. Such other properties that are rented or leased by Augusta State University;

 
3. Motor vehicles that are owned or leased by Augusta State University;

 
4. Locations to which an employee is assigned in the performance of his or her duties;

 
5. Location in which a student is present at a university-sponsored event or activity;

 
6. Extensions of the physical workplace in the case of incidents that begin on campus and proceed off-premises, e.g., stalking.

 
Sanctions

Violation of this policy by any employee will result in disciplinary action that may result in termination of employment and/or criminal prosecution.  Violations by; student will result in university judicial action and/or criminal prosecution.  Violations by groups or individuals who are neither employees nor student will result in restriction from university property and/or criminal prosecution.

DEALING WITH STUDENTS IN DISTRESS OR CRISIS
IDENTIFYING HIGH RISK STUDENTS AND INTERVENTION GUIDELINES

Responding to a student in distress or crisis can pose dilemmas, and you might need to seek the assistance of other campus supports and services, such as the Counseling Center, which serves to help both students and faculty/staff at these times.  Here are some guidelines for managing the kinds of unpredictable situations you could encounter, and for enlisting the help of the Counseling Center and/or other campus services.   

RECOGNIZING WARNING SIGNS
 
Crisis situations where students show unrestrained emotion, aggression or bizarre behavior or self-report severe problems such as suicidal feelings or disturbed thinking are not usually common.  It is more likely that faculty or staff may become aware of warning signs that indicate a need for intervention.  These signs are not necessarily urgent but may be used as guidelines to help you determine whether or not to intervene.

Changes in academic performance or obvious underperformance
Changes in physical appearance or behavior
Inadequate grooming or hygiene
Inappropriate social conduct
Poor attention/concentration or increased disorganization
Social withdrawal or disinterest
Increased absences/tardiness or erratic participation
Reports of stressful events (i.e. relationship problems, death of loved one, trauma, etc.)
Repeated requests for extensions or other special considerations
Increasing dependency on you
Coming to class intoxicated or ‘high’
Talking/writing about death/suicide/violence, which is out of the ordinary for that person
Sleeping or eating disturbances
 
 

HOW TO TALK TO STUDENTS ABOUT YOUR CONCERNS   
(NON-EMERGENCY)

SPEAK PRIVATELYThis may help minimize embarrassment and defensiveness.
BE HONEST.  Be frank about your concerns, sharing what you have observed without judging.

BE CLEAR ABOUT LIMITS.  Clearly communicate the limits of your ability to help.  It is not your role or responsibility to counsel students, but you can help them find the support they need.

SUGGEST THE COUNSELING CENTER.  Examples: “Sounds like you are really struggling with _____.  Many people find it helpful to talk with someone in confidence who is outside of the situation,” or “I want to help you get the help you need and deserve.  We have a Counseling Center on campus where students go for all kinds of reasons,” or “Meeting with a counselor is free and confidential and will not go on your academic records.”

CONSIDER MAKING A REFERRAL.  Suggest a student seek help instead of telling them or ordering them to attend.  If they are receptive to seeing a counselor, consider providing them with the Counseling Center’s phone number or allowing them access to your phone to make the call.  Walking a student over to the Counseling Center or calling for them may also be helpful, particularly if the student is upset and may benefit from the extra support.

POSSIBLE EMERGENCY SITUATIONS    
 
Urgent concerns that do require immediate attention may include: 
SUICIDE
FEAR OF LOSING CONTROL & POSSIBLY HURTING SOMEONE ELSE
SEXUAL/PHYSICAL ASSAULT OR OTHER TYPES OF ABUSE
RECENT DEATH OF LOVED ONE (particularly if the person is unable to manage emotions)
THREATENING OR OVERTLY VIOLENT BEHAVIOR
Emergency situations warrant referrals to either the Counseling Center or University Police.  If there is an imminent threat of danger, contact University Police.  Otherwise, contact the Counseling Center. 

 Additional information about making campus referrals is located below:
 
NON-EMERGENCY CONSULTATION:  If you are unsure of how to handle a situation, call the Center, inform the receptionist whom you are (faculty, staff, or administrator) and ask to speak with a counselor.  If all counselors are engaged, your call will be returned as soon as possible.  A brief consultation with a counselor may help you sort out the relevant issues and explore alternative approaches to use with the student.  Conveying your concern and willingness to help in any way you can (including referral) is probably the most important thing you can do to assist a student in distress.  Your support, encouragement, and reassurance are very valuable.  Disruptive classroom behavior is prohibited by the ASU Student Code of Conduct.  The Counseling Center will be happy to consult with you about these cases.  However, behavioral problems need to be referred to the Dean of Students Office.  Refer to the ASU Student Handbook for further information.

NON-EMERGENCY REFERRALS:  When you discuss a referral to the Counseling Center, it would be helpful for the student to hear in a clear and concise manner your concerns and why you think counseling would be helpful.  Having the student call for an appointment tends to increase her/his responsibility and commitment to follow up by keeping the appointment.  HOWEVER, there may be some situations when it is more advantageous for you to call and make an appointment for her/him or even to accompany the student to our office.  (Please refer to above page for tips on how to talk to students about your concerns.)
CONFIDENTIALITY POLICY:   All client discussions are held strictly confidential except when the client is under 18 years of age, presents a danger to himself/herself or others (including situations where abuse must be reported) or if information must be released due to a court order.  Counseling referrals may only be acknowledged if the client gives the counselor permission to reveal to the referring person that they have attended counseling.  All other release of information occurs only if the client signs a release form.

SERVICES PROVIDED:  The Counseling Center provides FREE personal, academic, and career counseling to currently enrolled ASU students and employees.  Our individual counseling services are designed for clients who can benefit from time-limited counseling.  If long-term therapy or other specialized services, such as hospitalization or medication are indicated, the client will be referred to an appropriate off campus resource.

POSSIBLE EMERGENCY SITUATIONS:  Urgent concerns that require immediate intervention might include: suicide, fear of losing control and possibly hurting someone else, sexual or physical assault, abuse, a recent death of a loved one or students making threats or exhibiting violent behavior. 

If a student is making threats: Take the situation seriously. Prioritize your safety and that of others.

Avoid speaking privately if you feel unsafe.  Consider leaving your office door open & notify someone nearby of your situation. You may consider having another faculty or staff member present for the conversation.  Speak calmly, allowing the person a chance to verbalize concerns, where you can acknowledge the person’s distress or frustration. Withdraw, and clear others away if direct threats are made or if behavior escalates to aggression.

If an emergency includes an imminent threat, University Police should be contacted immediately.  If University Police determines the Counseling Center or Dean of Students Office needs to be involved, they will make that contact.  
 
EMERGENCY COUNSELING REFERRALS:  If the matter is not a public safety issue, contact the Counseling Center and inform the receptionist that you are dealing with an emergency situation and need to speak with a counselor immediately.  Counseling staff will advise you of how to proceed.  If the situation is determined to be a viable emergency, the person will likely need to be seen by a counselor immediately, where it may be helpful for you to escort the student over to the Counseling Center (assuming you feel comfortable doing so).  Please note that some counseling concerns may require that the student be referred off campus for crisis stabilization, hospitalization or other specialized treatment not available on campus.  If this occurs, the Counseling staff will work with the client to establish an appropriate off campus referral.

IMPORTANT PHONE NUMBERS:
 
University Police:  706-729-2911 or 9-1-1 
COUNSELING CENTER:  706-737-1471
DEAN OF STUDENTS:  706-737-1411
 
 
Have a family emergency plan

EMERGENCY PROCEDURES CHECKLIST FOR OUR CAMPUS COMMUNITY
 
Bomb Threat 
 
1. Get your Bomb Threat Checklist.
2. Get as much information as possible about the reported location of the bomb, the caller, etc. while   completing the Bomb Threat Checklist.
3.  Call University Police at 2911.
4.  Be available to meet with the responding officers.

 
Disturbance
 
1. Call University Police at 2911. Provide as much detail as possible to the dispatcher about the disturbance.
2. Be available to meet with the reporting officer.

Hazardous Materials
 
1.  Activate the nearest fire alarm pull station and call University Police at 2911. Proceed 150 feet from the building, assisting any disabled person if necessary.  Do not use the elevators unless instructed to do so.
2. Stand by until the officers arrive and then follow their instructions.
 
Hostage or Terrorist 
                                                                                                                                                 
1.  In either of these situations, always fully cooperate to prevent injuries.
2.  Use your internal emergency plan to notify University Police at 2911.
 
Intruder 
 
1. Get to a safe area and lock the doors, the call University Police at 2911.
2. Get a good description of the intruder.
3. Stay on the phone with the dispatcher.

 
Damage Property

1. Call University Police at 2911.
2. Stand by until the officers arrive and then follow their instructions.
 
Weapons 
 
1. If a firearm is displayed, assume that it is real and loaded.
2. Make no sudden movements and try to stay calm.
3. Obey the suspect by doing no more and no less than instructed.
4. Get out of the building and the area, and then call public safety at 2911. If you can’t get out of the building, hide in a storage room, classroom, etc., with the lights off and the doors locked.
 
 ROLE OF UNIVERSITY POLICE IN EMERGENCIES

A. Upon receipt of a call regarding an emergency situation, the University Police dispatcher will immediately notify the ranking officer on duty and all other pertinent agencies, e.g., fire department, E.M.A., Sheriff’s Office, depending on the emergency.  A university police officer will immediately respond and access the situation.

B. The duty officer will notify dispatch of any changes in situation and dispatch will call all appropriate university personnel according to call out procedure.

C. The duty officer will ensure that the scene is secure and provide any necessary traffic control.

D. The duty officer will take life safety steps where necessary. (Clearing buildings, first aid, moving people to safe areas, arrest of lawbreakers, etc.)

E. The duty officer will coordinate the arrival of emergency assistance personnel until a supervisor or senior university official arrives on the scene.

F. The dispatcher and the duty officer will document the incident to include a timeline of events.

G. The duty officer will ensure all unauthorized personnel are escorted away from the area.

H. Building Managers should assist with coordination of all actions with emergency personnel at the scene.
 
 PLAN, MAINTENANCE, TRAINING, AND EXERCISES
 
Authority for maintenance and regular updates of this plan rests with the vice president for Business Operations and the Chief of the University Police Department. The VPBO may annually conduct exercises and training sessions to ensure that all departments and offices with assigned responsibilities understand provisions of the plan. 

Departments, offices, and other organizations identified in the plan are encouraged to conduct their own exercises and training sessions. Staff participation in periodic exercises provides the best opportunities for refining plans and procedures in preparation for actual disaster and emergency events. At the direction of the VPBO, emergency exercises/drills will be coordinated and conducted with community partners identified in the plan.

Annual Checklist 
Ensure that Incident Command Structure (ICS) policies and procedures are communicated to all departments and agencies that may become involved in emergency response operations. 

Provide ICS and Emergency Operation Center training and exercise opportunities to all departments and offices with emergency management responsibilities.

Encourage all departments with emergency responsibilities to develop and maintain current internal procedures for carrying out assigned functions, where appropriate. 

Conduct multi-agency and multi-jurisdictional exercises to improve coordination and reduce overall training costs. 

Establish procedures for distributing plan revisions to all departments with assigned responsibilities.

Ensure that all university police officers have attended mandatory NIMS (National Incident Management System) training.

OTHER SUPPORT ORGANIZATIONS

Internal and external support may be requested for specific situations.  Approval for their use and the request for services will be authorized by the president.