Customer Satisfaction Survey

1. What is your role at Augusta State University?
Faculty
Staff
Student Senior Junior Sophomore Freshman
Visitor
 

2. How often do you request a Public Safety Officer?
1-2 times a semester
3-4 times a semester
5 times or more a semester
 

3. What was the nature of the call?
Emergency
Assist with vehicle
Open or lock lab/office
General information
 

4. How did you request our services?
Telephone
In person
E-mail
Walk-in
Other     Please Specify:
 

5. Did you speak with a:
Dispatcher
Officer
Office personnel
Other Please Specify:

6. Was the individual you spoke to courteous?
Yes
No
 

7. Was the officer prompt in their arrival?
Yes
No
 

8. Did the service provided meet your needs?
Yes
No
 

9. If the service did not meet your needs, did the officer offer alternatives?
Yes
No
 

10. Was the officer courteous?
Yes
No
 

11. Please rate the overall performance of the officer.
Excellent
Good
Average
Fair
Poor
 

12. Please rate the overall performance of the Department.
Excellent
Good
Average
Fair
Poor

Please leave any comments or suggestions that you have concerning Public Safety.

If you would like to be contacted please feel free to leave your email address.
*Not required*