Jenna Thomas-McKie
811 Thomas Dibling Drive • Appling, GA 30802
706-825-1168 • jthomas@aug.edu
SUMMARY OF QUALIFICATIONS
- Client Support Specialist with more than 20 years of increasing responsibilities in technical leadership, computer technology, and business-critical management
- Board Member and experienced fund-raiser through local not-for-profit organization
- Microsoft Office User Specialist certified in Word, Excel, and PowerPoint
- Represent ITS in cross-functional teams to streamline documentation campus-wide
- More than 15 years of experience in web development and design
- Pursuing Master of Business Administration at ASU
TECHNICAL SKILLS
Certifications: Microsoft Office User Specialist (Word, Excel, PowerPoint); Administering & Supporting Microsoft Windows NT; ScanBook for Windows
Microsoft Software: Word, Excel, Outlook, PowerPoint, Access, Publisher, Visio
Web and Graphics: Dreamweaver, Photoshop, JavaScript, Adobe Acrobat, Confluence
Databases: Microsoft Access, Raiser’s Edge, Oracle, Portfolio, NetPublish
Operating Systems: Windows, UNIX, Macintosh
Surveys and Statistics: Qualtrics, Snap Surveys, SPSS, eListen
Other: C++, MySignups, Banner, PeopleSoft, Remedy; ScanBook
PROFESSIONAL EXPERIENCE
Information Technology Services • Augusta State University • Augusta, GA
Client Support Specialist III • July 2004 to Present
Current and On-going Projects
- Research options for Content Management Systems for ASU web site
- Partner with Internal Auditor and Academic Affairs to develop on-line Policy & Procedure Manual repository
- Completed Projects
- Created on-line signups for Georgia Science Olympiad and for 2009 National Science Olympiad
- Partnered with Teacher Education to develop on-line tests for Master and Mentor teachers
- Partnered with Internal Auditor, Study Abroad Programs, and Academic Affairs to develop on-line Study Abroad Manual for ASU faculty
- Partnered with Institutional Research to develop on-line Faculty Transaction Forms
- Presented Online Testing Tying you in Knots? Let the “Acrobats” Help You Out at 2008 USG Annual Computing Conference at Rock Eagle
- Partnered with English & Foreign Languages and Testing & Disability Services to develop on-line Foreign Language Placement Tests
Computer Support Specialist III • July 1996 to July 2004
- Assisted Alumni and Development and Vice President for Academic Affairs with preparation and submission of grant proposals
- Served on EDUCAUSE’s CUMREC Communication Committee, 1998-2000, soliciting articles from contributors and copy-editing to fit newsletter format
- Managed user aspects of the ASU web site by maintaining records of accounts, developing templates for departmental use, and training non-technical personnel to update websites
- Designed and developed web pages for 57 departments
- Created on-line forms matching stated need and usage
- Researched new software products, technical advances, and expanded uses for resources to provide more efficient solutions to departmental and campus-wide issues
- Installed microcomputer hardware and software
- Performed diagnostic testing and verifications as required
- Trained support staff employees in the use of non-standard software
- Assisted with phone support and office visits concerning microcomputer hardware and software
- Researched more complicated issues and developed solutions in a timely manner
Computer Support Specialist II • July 1991 to July 1996
- Trained faculty and staff in the use of an Oracle-based student information system
- Developed end user training seminars for general computer skills, basic business applications, networking applications, desktop publishing, and other computer skills
- Edited and published the Computer Services newsletter
- Developed and maintained technical documentation, user manuals, and other related materials
- Supported word processing, spreadsheets, database management, desktop publishing, graphics packages, and other microcomputer applications
- Assisted faculty, staff, and students in identifying and correcting complex computer-related problems on a variety of platforms, including DOS, Windows, Unix, and Macintosh
- Supervised the student help desk staffed by five student assistants, providing training, feedback, and identifying capability to work unsupervised hours
EDUCATION
Augusta State University, Augusta, GA
Master of Business Administration • May 2013
Bachelor of Arts in English, Minor: Business Administration • June 1992
COMMUNITY INVOLVEMENT
North Columbia Fire and Rescue Scholarship Committee• Appling, GA
Secretary, Board of Directors • 2006 to Present
- Maintain endowed scholarship fund for residents of North Columbia area
- Established endowed scholarship at Augusta State University
- Established 2 endowed scholarships at Augusta Technical College
North Columbia Fire and Rescue, Winfield Volunteer Fire Department • Appling, GA
Secretary, Board of Directors • 2002 to 2006
- Managed 3 paid full-time firefighters, 2 paid part-time administrators, and 80+ volunteers
- Wrote grant securing funding for vital new equipment
Information Technology Services
Staff Advisory Council • Elected 2011
- Served on President’s Advisory Council and Information Technology Committee
- Organized 2011 Office Decoration contest and annual toy drive
- Developed theme for decorations
- Developed and distributed flyer to advertise event
- Collected and delivered toys to Child Enrichment Center
“A Day” Coordinator • 2010
- Fostered 100% participation on the first day
2009 National Science Olympiad
- Organized all technology needs for 3000 students, coaches, VIPs, and parents, and 300-400 volunteers
- Developed and maintained database of students and coaches
- Developed and managed on-line signups for individual events
- Assisted with judging events
Cub Scout Pack #116 • Assistant Cubmaster • 2006-2008
- Co-organized multiple meetings, events, trips, and fundraisers
Alpha Gamma Delta Augusta Area Alumnae • 2001
- Organized joint fundraiser with Bobby Jones Ford for Camp Juliet
ADDITIONAL INFORMATION
Professional Memberships: ASU Alumni Association; Alpha Gamma Delta Alumni