Jenna Thomas-McKie

jthomas@aug.edu

Experience

Computer Support Specialist III	July 1996 to Present
Computer Support Specialist II	July 1991 to July 1996
Augusta State University Information Technology Services	Augusta, Georgia

Responsibilities include:

Troubleshoot and assist faculty, staff, and students in identifying and correcting complex computer-related problems on a variety of platforms, including DOS, Windows, Unix, and Macintosh
Manage user aspects of the World Wide Web site
Design and develop web pages
Develop and maintain technical documentation, user manuals, and other related materials for distribution to campus
Research new software products, technical advances, and expanded uses for microcomputer resources
Support word processing, spreadsheets, database management, desktop publishing, graphics packages, and other microcomputer applications
Train faculty and staff in the use of an Oracle-based student information system
Train faculty and staff in the use of Internet software, including software for email, UseNet groups, ftp, and the WWW
Develop end user training seminars for students at the request of faculty members for general computer skills, using basic business applications, using world-wide networking applications, desktop publishing, and other computer related seminars
Conduct end user training seminars for students at the request of faculty members for general computer skills, using basic business applications, using world-wide networking applications, desktop publishing, and other computer related seminars
Install microcomputer hardware and software and perform diagnostic testing and verifications as required
Edit and publish the departmental newsletter
Assist in training of support staff employees
Assist with phone support and office visits concerning microcomputer hardware and software
Act as liaison to campus for uploading gopher information
Supervised the student help desk from June 1997 to October 2000
Serve as supervisor in the absence of the Coordinator

Student Assistant	Fall 1989 to July 1991
Augusta College Computer Services	Augusta, Georgia

Lab assistant in the Computer Services Student Help Desk office

Wrote documentation for all areas of Help Desk operations
Supported word processing, spreadsheet, and database management microcomputer applications
Assisted in training other Help Desk employees
Developed and conducted software seminars for students
Assisted in troubleshooting minor network and hardware problems

Clerk, Civil Engineering Office	July 1986 to July 1988
Walsh Construction Company	Plant Vogtle, Waynesboro, Georgia

Document Control Clerk

Maintained 18,000 on-site controlled drawings
Updated Field Procedure Manuals
Created and maintained system for tracking engineers' workloads
Trained other clerks and engineers to maintain files
Created organizational charts
Kept time sheets for approximately 30 Civil Area Engineers

Equipment Shop Clerk

Developed a computerized file for maintaining equipment records
Maintained files for work orders, inspections, bills of sale, and other records
Updated inventory lists

Civil Deviations Reports Clerk

Apprentice Electrician & Welding Pool Clerk	June 1986 to July 1986
Cleveland Construction Company	Plant Vogtle, Waynesboro, Georgia

Apprentice Electrician & Clerk's Assistant	June 1985 to September 1985
Cleveland Construction Company	Plant Vogtle, Waynesboro, Georgia

Education

Bachelor of Science (degree expected)	started Fall 2000
Augusta State University	Augusta, Georgia

Major in Computer Science
GPA: 4.0/4.0

Post-Baccalaureate work in Business Administration	Fall 1996 to Spring 1997
Augusta State University	Augusta, Georgia

GPA: 4.00/4.00
Courses in statistics, management, and economics

Bachelor of Arts	Graduated June 1992
Augusta College	Augusta, Georgia

Major in English, minor in Business Administration
GPA: 3.93/4.00
Member of Alpha Mu Gamma, a foreign language honor society

Attended	Fall 1984 through Spring 1986
Georgia Institute of Technology	Atlanta, Georgia

Member of Alpha Gamma Delta
Member of Baptist Student Union