TQM Tools, Variation 

and Control Charts

Lecture Slides

Process Analysis

QC Tools 

•  CE  
•   Pareto

Variation (2/pg)

Control Charts (2/pg)

Wheeler chart (full page version)

TI SPC graph (full page version)

Six Sigma DMAIC

Indiv Md MR Chart

Downloads

Control chart planning form

Pareto chart instructions

Box and whisker template | 8 item

Stathelp

EXCEL Data Analysis Tutorial

Box Plot article

Technical Note

Control chart examples

Calculating PPM

Related Sites

GOAL/QPC

JURAN Institute

Walkenbach

Electronic Statistics Textbook by Statsoft

EXCEL tutorial (Winston & Albright

Key Points / Outline

There is always variation. The control chart is a tool that allows us to distinguish variation due to common causes versus variation due to special causes.

Topics: Understanding common causes v. special cause · red bead experiment · process control v. process specification · types of control charts · interpretation of control charts · 

• 7 QC Tools

• Variation

• Control Charts

Before Class

1.  Read PH Chapters 6 & 7.

Digging Deeper

"Understanding Variation," Thomas W. Nolan and Lloyd P. Provost, Quality Progress, May 1990. (Also reprinted in IEEE Engineering Management Review, volume 24, number 1, Spring 1996, pp. 65-74.)

"How Velcro Got Hooked on Quality", by K. Theodor Krantz, Harvard Business Review September-October 1989, pp. 4-9.

"Quality Management at Kentucky Fried Chicken", by Uday M. Apte and Charles C. Reynolds, Interfaces Volume 25, Number 3, May - June 1995, pp. 6-21.

Deutsche Allgemeinversicherung, HBS 9-696-084.

Constructing and Using Process Control Charts, HBS 9-686-118.

"Implementing the Six Sigma Solution", by Jerome A. Blakeslee, Jr., Quality Progress, July 1999, pp. 77-86.

"Process Improvement" by Ronald Moen and Thomas Nolan, Quality Progress, September 1987, pp. 62-68.

"Evolution to an Effective and Enduring SPC System" by Frank X. Cantello, John E. Chambers and James E. Evans, Quality Progress, February 1990, pp. 60-64.

"Using Quality's Tools:  What's Working Well?" by Janice Ceridwen, Journal for Quality and Participation, March 1992, pp. 92-99.

Real World Job Task:

Conduct a root-cause analysis to propose a solution to a persistent product or process problem.

In the News

Interview with Joseph Juran, Fortune, January 11, 1999, pp. 168-170.

Article Links

"They Write the Right Stuff" by Charles Fishman Fast Company issue 6 page 95.

Treat "Fusion Management" as a set of articles

Fusion Management: Part 1 by Stanley Marash, Quality Digest, June 2001.

Fusion Management: Part 2 by Stanley Marash, Quality Digest, August 2001.

Fusion Management: Part 3 by Stanley Marash, Quality Digest, October 2001.

Fusion Management Part 4 by Stanley Marash, Quality Digest, December 2001.